Tesco Travel Money Advisor

RHR UK; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading foreign exchange service provider is seeking a Travel Service Partner in Bury St Edmunds. In this permanent role, you will foster customer relationships and guide them through foreign exchange processes. The position offers flexible shifts, competitive pay, bonuses based on performance, and various employee benefits, including healthcare and discounts. Ideal candidates are communicative and driven individuals passionate about customer service. Join us to start your journey in a dynamic retail environment.

Benefits

Private Medical Insurance

Dental Insurance

Pension

Employee Discounts

Bonus Opportunities

Flexible Hours

25 Days Holiday

Qualifications

• Strong communication skills and ability to build relationships naturally.
• Desire to make a positive impact and enjoy your work.
• Ability to listen and understand customer needs.

Responsibilities

• Nurture relationships with customers to aid travel needs.
• Act as a travel money ambassador, offering support.
• Process foreign exchange transactions accurately.
• Meet performance goals focusing on procedures and customer satisfaction.
• Utilize attention to detail for daily FX requests.

Skills

Great Communicator

Relationship Building

Customer Service

Attention to Detail

Job description

Job Type : Permanent

Salary : £13 per hour + Monthly Bonus

Working Patterns : This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits :

A wide range of insurances such as Private Medical, Dental and Critical Illness. It also includes discounted products such as Health Checks (Screens), Allergy + Intolerance and Other Health Tests.

Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.

A wide range of employee discounts provided by Bravo Benefit

Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime

25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days

Opportunity to earn a monthly bonus on top of base salary for hitting targets

Pension with a great Pension Provider Scottish Widows.

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. Its their desire to deliver exception results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

What will you be doing?

Nurturing and forming relationships with customers to gain a better understanding of their travel

Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services

Engaging with customers to process all foreign exchange transactions accurately and efficiently.

Delivering on key performance goals both procedural, operational and customer focused

Utilising your keen eye for detail to process daily online FX request and deliveries

Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

What do I need to have?

Great Communicator - Youll find talking with people and building relationships comes naturally to you. Youll not only be a great talker, but a good listener who is understanding of people and their needs.

Desire to succeed Youll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. We have a dedicated team who will support you through this process.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.