Tesco Travel Bureau Manager

Travelex; Orpington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading foreign exchange service provider is seeking a Bureau Manager in Orpington. In this role, you'll lead a dedicated team to deliver exceptional customer service and drive performance in our busy Tesco locations. We are looking for a natural leader with excellent communication skills and a commitment to service excellence. This position offers flexible hours, a competitive salary, and comprehensive employee benefits.

Benefits

Wellness programmes

Employee discounts

Flexible hours

25 days holiday

Monthly bonus potential

Pension scheme

Discounted insurance options

Qualifications

• Proven leadership skills to galvanize diverse teams.
• Excellent communication and relationship-building skills.
• Strong commitment to customer service excellence.

Responsibilities

• Manage and motivate the Travel Service Partners.
• Mentor the team to maintain high service standards.
• Accurately process foreign exchange transactions.

Skills

Leadership

Customer service

Communication

Motivation

Job description

Employee Benefits:

• Wellness programmes offering guidance on physical, mental, and financial wellbeing.
• Employee discounts through Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, and options to earn or sell additional days.
• Monthly bonus potential for meeting targets.
• Pension scheme with Scottish Widows.

Join Travelex as a Bureau Manager

If you're a natural leader capable of inspiring and mentoring teams, and eager to deliver exceptional customer service, we want you. As part of Tesco Travel Money, you'll manage a team at one of our busy Tesco stores, serving thousands of customers daily with foreign exchange needs.

Key Responsibilities:

• Manage and motivate the Travel Service Partners to ensure excellent customer experiences.
• Mentor the team to maintain high service standards and provide top training.
• Review customer feedback and service levels to improve processes.
• Accurately process foreign exchange transactions and online FX requests.
• Achieve operational, procedural, and customer-focused KPIs.
• Ensure compliance with legal and regulatory standards.

Ideal Candidate Profile:

• Proven leadership skills with the ability to galvanize diverse teams.
• Excellent communication and relationship-building skills.
• Strong commitment to delivering exceptional customer service.
• Motivated with a clear drive to succeed and make a positive impact.

Process overview: Online interview, numerical and accuracy tests, bureau visit, and reference checks. Successful candidates will join a trusted leader in foreign exchange, founded in 1976, with a mission to simplify international money access.

Additional Benefits:

• Discounted insurance options such as Private Medical, Dental, and Critical Illness.