Tesco Shift Leader - Days - Twickenham Whitton Rd Express

Tesco; Twickenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer in Twickenham is seeking an experienced Shift Leader. The role involves supporting store operations, leading the team, and ensuring excellent customer service. Ideal candidates are motivated team players who can handle a fast-paced retail environment. Competitive pay and flexible hours offered.

Benefits

20 days holiday plus a personal day

10% discount

Access to free wellbeing services

Uniform provided

Life cover and pension scheme

Qualifications

• Must be 18 or over to apply.
• Comfortable leading in a retail environment.
• Capable of motivating and supporting team members.

Responsibilities

• Oversee store operations during shifts.
• Ensure customer satisfaction and support staff.
• Coordinate daily priorities with the team.

Skills

Customer service

Team coordination

Communication

Problem solving

Flexibility

Job description

Overview

Tesco UK • Twickenham • Permanent • Apply by 21-Sep-2025

Availability Window

Days From time To time Sun 14:30:00 23:00:00 Wed 14:30:00 23:00:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows show the periods of time in the week we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Click here to read more.

Role Overview

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Requirements

Please note that you need to be 18 or over to apply for this role.

What is in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

• There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
• It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco
• Your voice matters, and we’ll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

Roles and responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, including everyone
• Providing great customer service, by listening to customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing obstacles to great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues for providing great service

Candidate profile

• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas to improve service

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com