Tesco Shift Leader - Days - Tidworth Superstore

Tesco UK; Tidworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retailer in Tidworth is seeking a Shift Leader. The role involves overseeing store operations, providing excellent customer service, and ensuring a well-stocked store. Candidates must be at least 18 years old and can expect to work a minimum of 16 hours per week. The starting pay is £14.76 per hour with potential increases. Flexible scheduling is available to accommodate various lifestyles.

Qualifications

• Must be 18 or over to apply for this role.

Responsibilities

• Work in a fast-paced retail environment with a variety of tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store.
• Be there for customers, listening to them and helping to ensure satisfaction.
• Look for ways to improve service, including coaching colleagues.
• Guide and support colleagues in-store for a safe working environment.
• Maintain a great understanding of store performance.
• Lead by example to set standards for colleagues.
• Open and close the store, ensuring safety in decisions.
• Be the point of contact for colleagues in the absence of a manager.
• Keep the store clean, tidy, and well-presented.
• Support managers in coordinating events.
• Promote an inclusive team atmosphere.
• Provide excellent customer service.
• Keep the team informed on communications and updates.
• Follow health and safety routines.
• Recognise great service within the team.

Job description

Availability Window

• Sun: 11:00:00 – 20:00:00
• Mon: 08:00:00 – 17:00:00
• Wed: 05:00:00 – 17:00:00
• Fri: 15:30:00 – 00:30:00
• Sat: 15:30:00 – 00:30:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability windows above show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Responsibilities

• Work in a fast‑paced retail environment with a variety of tasks.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing and assist managers in delivering actions that help improve the running of the store.
• Lead from the front and set a great example for colleagues in everything you do.
• Open and close the store, complete duty cover, and ensure all decisions made are right for everyone’s safety.
• Be the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store clean, tidy and well‑presented at all times.
• Support managers in coordinating seasonal, community and charity events.
• Promote a positive team atmosphere that is inclusive of everyone.
• Provide great customer service, listening to customers and putting them first in everything you do.
• Keep the team well‑informed and up to speed on any communications, changes, or updates.
• Follow health and safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues within the team who are providing great service.

Qualifications

• Must be 18 or over to apply for this role.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day."

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where everyone’s welcome.

We always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.