Tesco Shift Leader - Days - Surbiton Hook Rd Express

Tesco PLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is seeking a Shift Leader in Greater London to oversee store operations and ensure excellent customer service. You will manage team activities, maintain store standards, and lead by example. Ideal candidates will demonstrate strong communication skills, flexibility, and a commitment to creating a welcoming environment for customers and staff. This role offers flexible hours and a variety of development opportunities.

Benefits

20 days holiday entitlement plus personal day

10% off with Clubcard

Flexible working options

Award-winning training and development

Qualifications

• Must be 18 years or older.
• Acts as a role model for customer service.
• Can communicate clearly and effectively.

Responsibilities

• Oversee shop floor operations as a Shift Leader.
• Coordinate team activities to deliver excellent service.
• Ensure store cleanliness and safety.

Skills

Customer service

Leadership

Communication

Flexibility

Job description

Availability

Days & times: Sun 07:00:00–23:00:00; Mon–Sat 15:00:00–23:00:00 (Sat 07:00:00–23:00:00). Our Shift Leader rate of pay starts from £14.76 per hour, rising to £15.97 for stores inside the M25. Additional payments may also apply based on location. We provide a minimum of 16 guaranteed hours per week, with opportunities for as few as 12 hours.

About the role

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face many challenges as you oversee the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

Key Responsibilities

As a Shift Leader you will:

• Work in a fast‑paced retail environment filled with variety.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave satisfied.
• Search for ways to improve service, coach colleagues, and give constructive feedback.
• Guide and support colleagues in‑store, keeping the environment safe for both workers and shoppers.
• Maintain a strong understanding of store performance and assist managers in implementing actions that enhance operations.
• Lead from the front and set an excellent example for the team.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience.
• Support colleagues, ensuring they meet daily priorities and take regular breaks.
• Open and close the store, completing duty cover and making decisions that prioritise safety.
• Act as the go‑to person for daily queries in the manager’s absence.
• Ensure the store is always clean, tidy, and well‑presented.
• Support managers in coordinating seasonal, community, and charity events.
• Contribute to a positive, inclusive team atmosphere.
• Provide excellent customer service by listening to customers and putting them first.
• Keep the team informed on communications, changes, or updates.
• Stay knowledgeable about store performance, seeking ways to simplify operations.
• Coordinate store improvements and remove obstacles that hinder great service.
• Follow health and safety routines, ensuring colleagues do the same.
• Recognise and celebrate teammates who deliver great service.

Candidate Requirements

We are looking for someone who:

• Acts as a great role model, delivering thoughtful customer service that fulfils each customer's needs.
• Builds strong, long‑lasting relationships with colleagues and creates a positive, inclusive team culture.
• Communicates clearly, using a variety of methods to keep the team well‑informed.
• Is comfortable taking the lead and overseeing the store in the manager’s absence.
• Makes sound decisions, remains flexible, and adapts to change to ensure everything is right for customers and colleagues.
• Motivates and inspires the team to exceed expectations.
• Is curious, constantly seeking ideas to better serve customers, communities, and the planet.

Age requirement: 18 years or older.

Disability Confident

As a Disability Confident employer, Tesco offers interview opportunities to all candidates who declare a disability and meet the minimum criteria for this role. In high‑volume recruitment situations, the number of interviews may be limited for both disabled and non‑disabled applicants. For more details, please visit the Disability Confident information page.

About Tesco

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. We are the UK’s number one retailer, proud to offer a great shopping experience and wide range of career opportunities across stores, distribution centres and offices. We treat each other with respect and give everyone an equal chance to succeed.

Why Tesco?

• There’s a bag of variety, and no two days are the same. Flexible hours and shift patterns allow you to work hours that suit your lifestyle.
• We take your development seriously, offering ongoing learning opportunities, award‑winning training, and a clear path for career growth.
• We’re an inclusive workplace; everyone’s welcomed and celebrated.
• Your voice matters: we listen to ideas and opinions from all team members.
• We put your wellbeing first and provide support whenever you need it.
• Our colleagues are truly great people—so you’ll always be in good company.

Benefits

• Holiday entitlement starts at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
• Flexible working options from day one.
• 10 % off and 15 % off pay‑day weekends via the Colleague Clubcard; additional card for family.
• Free wellbeing services with a range of resources for mind, body and life.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5 %.
• Additional benefits: discounts and shares, cycle‑to‑work schemes, and more, so you can choose what suits you.
• Uniform provided with policies supporting all life moments.