Tesco Shift Leader - Days - Earlham Rd Express

Tesco; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Norwich is seeking an experienced Shift Leader to coordinate store operations, support colleagues, and enhance customer satisfaction. This role offers a dynamic work environment with flexible hours and ongoing development opportunities. Ideal candidates will have strong communication and leadership skills, along with retail experience. Benefits include competitive pay and a supportive workplace.

Benefits

20 days of holiday plus personal days

Flexible working hours

Colleague discounts up to 15%

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Ability to coordinate a store team effectively.
• Strong customer service skills are essential.
• Experience in a retail environment preferred.

Responsibilities

• Coordinating the store team for customer satisfaction.
• Supporting colleagues and ensuring priorities are met.
• Opening and closing the store and ensuring safety.

Skills

Customer service

Team coordination

Communication

Flexibility

Leadership

Job description

Overview

Tesco UK • Norwich • Apply by 30-Sep-2025

Availability Window
Days From time To time Sun 05:00:00 13:30:00 Tue 05:00:00 13:30:00 Sat 05:00:00 13:30:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It\'s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The schedule includes the availability windows, and we will schedule your contracted hours within these times with 3 weeks\' notice. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we\'d still love to hear from you. Read more in the guidance.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You\'ll face plenty of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you\'ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

What is in it for you

There are many reasons Tesco is a great place to work. Here are just a few:

• There\'s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns to suit your lifestyle
• We take your development seriously, so this is a great place to get on in your career. Ongoing learning opportunities and access to award-winning training
• Inclusive environment where everyone\'s welcome. We celebrate the individuality of our colleagues
• Your voice matters, and we\'ll always welcome and listen to your ideas and opinions
• Wellbeing is a priority, with support available if you need it
• Colleagues are great people, and you\'ll be in good company

Our benefits include:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Discounts with Colleague Clubcard (up to 15% during pay-day weekends; save up to £2,000 a year)
• Access to free wellbeing services and resources
• Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle to work schemes
• Uniform provided and supporting policies for life\'s moments
• Access to colleague networks for a diverse workforce
• Read more about available benefits

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring daily priorities are delivered and breaks taken
• Opening and closing the store, completing duty cover, and ensuring decisions support safety
• Being the go-to person in the absence of a manager for day-to-day queries
• Keeping the store clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing excellent customer service by listening to customers and putting them first
• Keeping the team informed on communications, changes, or updates
• Staying knowledgeable about store performance and identifying improvements
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

You will need

• To be a great role model by delivering thoughtful customer service that meets needs
• To build strong, long-lasting relationships with colleagues to foster a positive, inclusive team
• To be a clear communicator using varied methods to keep the team informed
• To be comfortable taking the lead and overseeing the store in the absence of the Manager
• To be a good decision maker, flexible and capable of handling change
• To be motivating and able to inspire the team to deliver beyond expectations
• To be curious and look for ideas to better serve customers, communities, and the planet

About us

Our vision is to become every customer\'s favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day. We aim to act as a responsible and sustainable business for all stakeholders and the communities we are part of.

Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and welcome at work. We are a place where Everyone\'s Welcome.

We welcome flexible working discussions and understand life varies for each person. Talk to us during your application about how we can support you.

Disability Confident Leader accreditation and commitment to an accessible recruitment process. For accessibility information, please read the guidance.

Please note: Tesco will recruit individuals who have passed the school leaver\'s age. If you are unsure of the school leaver age for your country, please read the guidance.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in areas such as warehousing, beverages, counters, bakery, or driving roles.

In periods of high applicant volumes, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview.

For more information about Tesco, please visit www.tescoplc.com