Tesco Shift Leader - Days - Cambridge Campkin Rd Express

Tesco UK; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Cambridge is seeking a Shift Leader to oversee store operations and ensure exceptional customer experience. In this role, you will coordinate the team, handle day-to-day queries, and implement solutions for store improvements. The ideal candidate will demonstrate strong leadership, communication skills, and a commitment to customer service. Flexible working discussions are encouraged. Salary starts at £14.76 per hour, with guaranteed hours.

Qualifications

• Build strong relationships with colleagues to create a positive team atmosphere.
• Clear communicator, comfortable with multiple methods to keep the team informed.
• Good decision maker, flexible in thinking and able to handle change to serve customers and colleagues.

Responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Being the go-to person for day-to-day queries in the absence of a manager.
• Contributing to a positive, inclusive team atmosphere.

Skills

Customer service

Leadership

Communication

Teamwork

Flexibility

Job description

Availability Window

• Sun: 05:30 to 16:30
• Mon: 05:30 to 16:30
• Tue: 12:15 to 23:15
• Wed: 12:15 to 23:15
• Fri: 12:30 to 23:15

Our Shift Leader pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The availability window shows the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if the times you’re available match closely but not exactly to the advertised times, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run a store, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role. You’ll face many challenges as you oversee the store from the shop floor and strive to make things better for customers, colleagues and communities every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, ensuring it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in delivering actions to improve operations
• Lead from the front and set a great example for your colleagues

Please note that you need to be 18 or over to apply for this role.

Responsibilities

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues to deliver daily priorities and take regular breaks
• Opening and closing the store and completing duty cover, ensuring decisions support safety
• Being the go-to person for day-to-day queries in the absence of a manager
• Ensuring the store is clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed of communications, changes, or updates
• Staying knowledgeable about store performance and looking for ways to improve operations
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues who provide great service

Qualifications and qualities

• To be a great role model, by always giving thoughtful customer service
• Build strong relationships with colleagues to create a positive team atmosphere
• Clear communicator, comfortable with multiple methods to keep the team informed
• Comfortable taking the lead and overseeing the store in the absence of the Manager
• Good decision maker, flexible in thinking and able to handle change to serve customers and colleagues
• Motivating, to inspire the team to deliver beyond expectations
• Curious and continuously looking for ideas to serve customers, communities, and the planet

Company culture and inclusion

Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." We are committed to diversity, equity and inclusion and want everyone to feel represented and able to be themselves at work.

We welcome flexible working discussions and understand that life varies for everyone. Please talk to us during your application about how we can support you.

Accessibility We are proud to be Disability Confident Leader and offer an inclusive recruitment process. For information on accessibility support, please read more on our site.

Tesco will only recruit individuals who have passed the school leaver’s age. Some roles may have age restrictions for working before certain hours or in certain areas. For more information, please visit our site.

For more information about us please visit www.tescoplc.com