Tesco Colleague - Norwich Wroxham Rd Express

Tesco; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking enthusiastic colleagues for a customer service role in Norwich. This position offers a competitive hourly rate and a minimum of 16 guaranteed hours per week, with opportunities for flexibility. Responsibilities include serving customers, working in different store areas, and participating in community events. Benefits include holiday leave, discounts, and access to wellbeing services. The ideal candidate is customer-focused, communicative, and a team player.

Benefits

20 days holiday plus personal days

Flexible working request

10% staff discount

Wellbeing services access

Life cover and pension

Uniform provided

Qualifications

• Passion for delivering great service and making customers feel welcome.
• Ability to build rapport and create positive shopping experiences.
• Strong communication skills and ability to work well within a team.

Responsibilities

• Serve customers with passion and pride.
• Work across various store areas including service and replenishment.
• Engage in community and charity events.

Skills

Customer service passion

Rapport building

Teamwork

Good presentation

Decision making

Job description

Overview

Tesco UK • Norwich • Permanent • Apply by 06-Oct-2025

Availability Window: Days From time To time Sun 05:30:00 17:00:00 Thu 11:00:00 22:15:00 Fri 11:00:00 22:15:00

Pay: Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The week has availability windows that we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available to work are close but not exact to the advertised times, we would still love to hear from you.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Important: You must be over 18 to apply for this role.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends
• Save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support mind, body and life
• Life cover of five times your pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for life’s moments, big and small
• Access to our colleague networks for people from a range of backgrounds

You will be responsible for

• Knowing your customers and serving them with passion and pride; giving great natural service
• Being passionate and knowledgeable about the products and services within the store
• Working across the store in service, picking and replenishment areas where required
• Putting into practice the training you have received to work safely, effectively and serve customers brilliantly
• Making decisions that are right for customers and delivering routines in store to meet their needs
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere
• Being knowledgeable about the store’s performance and understanding the part you play to drive service and sales, reduce waste and shrink and deliver profit
• Handling products with care to maintain quality and ensure they reach customers in the best condition
• Being yourself, living the Tesco values, making everyone feel welcome and following policies
• Occasionally you may be required to accept deliveries into the store

You will need

• A passion for delivering great service, greeting customers with a smile and serving them with pride
• The ability to build rapport with customers so they leave with a positive shopping experience
• The initiative to make decisions that are right for our customers
• Work well within a team and communicate openly with others
• Build relationships with colleagues to create a team spirit and celebrate success
• Be punctual, well presented and a brand ambassador

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, you should feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.

We welcome flexible working and understand life looks different for everyone. Tell us during your application how we can support you.

Accessibility: We are proud to be Disability Confident Leader and provide an accessible recruitment process. For information on accessibility support, please note

Please note: Tesco will recruit only individuals who have passed the school leaver’s age. The school leaver age varies by country.

We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as warehouse, beverages, wines and spirits, counters, bakery and driving roles.

In periods of high applicant volumes, some roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview.

For more information about us please visit www.tescoplc.com