Tenant Move Coordinator

Lancaster City Council; Lancashire; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local governmental organization in Lancashire is seeking a Tenant Move Coordinator to join their Council Housing team. This role involves supporting tenants in accessing housing options, promoting efficient use of housing stock, and assisting with moves, particularly those looking to downsize. Ideal candidates will demonstrate a commitment to customer care, possess strong communication skills, and have a background in social housing. Benefits include generous leave, pension scheme, hybrid working, and various employee discounts.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Discounted gym membership

Cycle to work scheme

Flexible working hours

Qualifications

• Knowledge of social housing and properties within Lancaster district.
• Previous experience in a customer-focused environment.
• Ability to work under pressure and as part of a team.

Responsibilities

• Identify tenants interested in downsizing and guide them through moving.
• Promote mutual exchanges as a housing option.
• Maintain applications on the online exchange system.
• Assist tenants with property adverts and advise.
• Organise supported moves.

Skills

Customer-focused approach

Proactive problem-solving

Strong communication skills

Excellent IT skills

Ability to work flexibly

Education

GCSE Maths and English (Grade C or above) or equivalent

Tools

Excel

Databases

Social Media

Job description

Overview

Are you pro-active and customer-focused with a keen eye for detail? We're looking for a Tenant Move Coordinator to join our Council Housing team. This is an exciting opportunity to make a real difference by supporting our tenants to access the best housing options available to them. You will play a key role in promoting the efficient use of the council housing stock. You will support tenants who wish to move, including those looking to downsize, and champion mutual exchange as a viable solution. You will need to demonstrate a real commitment to providing excellent customer care with a resourceful approach to problem solving.

You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.

Responsibilities

• Proactively identify tenants who are interested in downsizing and guide them through every step of the moving journey.
• Promote and facilitate mutual exchanges as a housing option.
• Maintain and validate applications on the online exchange system.
• Assist tenants with property adverts and advise on standards.
• Organise and assist with supported moves.
• Work creatively to raise awareness of mutual exchange through social media, newsletters, and other channels.
• Undertake viewings and sign-ups throughout the district.

Qualifications

• Knowledge of social housing and social housing properties within the Lancaster district.
• GCSE Maths and English (Grade C or above) or equivalent.
• Previous experience dealing with the public in a busy, customer-focused environment.
• Excellent IT skills, including use of Excel, databases, and social media.
• Strong communication skills and a proactive, problem-solving attitude.
• Ability to work flexibly, under pressure, and as part of a team.

Benefits

• Generous annual leave allowance.
• Local Government Pension Scheme.
• A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
• Hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.
• As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.

At Lancaster City Council, we aim to have a diverse workforce that is representative of the district that we serve and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.