Tenancy Services Co-ordinator - Housing

Ashfield District Council; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in Nottingham is seeking a proactive Tenancy Services Co-ordinator to provide vital administrative support to the Tenancy/Estates Team. This role is fully office-based, focusing on managing appointments, coordinating housing surgeries, and administering tenancy-related requests. The ideal candidate will have strong organizational skills and excellent customer service abilities.

Qualifications

• Experience in call handling and customer service.
• Ability to prioritise workload and work independently.
• Strong attention to detail and accuracy.

Responsibilities

• Manage appointments and coordinate housing surgeries.
• Handle incoming calls and customer enquiries.
• Provide support to Housing Officers with inspections.

Skills

Understanding of social housing issues

Customer service experience

Office environment experience

Communication skills

Organisational skills

Microsoft Office proficiency

Initiative and problem-solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Ashfield District Council is committed to delivering excellent housing services and supporting tenants across the district. This role sits within the Place directorate, providing vital coordination and administrative support to the Tenancy/Estates Team to ensure effective housing management. We are seeking a proactive Tenancy Services Co-ordinator to support the Tenancy/Estates Team by managing appointments, coordinating housing surgeries and inspections, and administering tenancy-related requests. This role is fully office-based, requiring strong organisational skills and the ability to deliver excellent customer service.

Responsibilities

• Undertake specialist housing management activities in line with procedures and standards.
• Maintain appointment systems and coordinate housing surgeries, estate inspections, new tenant visits, and tenancy reviews.
• Administer requests for mutual exchanges, successions, tenancy assignments, and permissions.
• Handle incoming and outgoing calls, enquiries, and encourage customer feedback.
• Provide reception duties, housing advice, and support Housing Officers with inspections and tenancy visits.
• Administer TV licences, keys/fobs, screening requests, and other tenancy-related referrals.
• Assist with sheltered scheme reviews and refurbishments.
• Provide support/cover for the Lifeline Service during absence periods.
• Collect, collate, and prepare statistical information and performance data.
• Undertake general administrative tasks including word processing, minute taking, and correspondence.
• Operate and maintain electronic filing and housing management systems.
• Contribute to team performance targets and suggest service improvements.

Qualifications

• Understanding of social housing issues and their impact on tenants.
• Experience in call handling and customer service.
• Experience working in an office environment and with the public.
• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail and accuracy.
• Ability to prioritise workload and work independently with minimal supervision.
• Proficiency in Microsoft Office (Word, Excel, Access) and ability to create spreadsheets and manage sensitive information.
• Team player with initiative and problem-solving skills.