Temporary Accommodation Officer

Pertemps; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A temporary staffing agency is seeking a Temporary Accommodation Officer in South East London for a contract lasting 3 to 6 months. The position requires excellent customer service and attention to detail, along with experience in housing-related complaints. The role includes liaising with agents and improving the quality of accommodations. This position offers £209.68 per day for a Monday to Friday schedule.

Qualifications

• Experience working in a housing association or council is essential.
• Ability to work as a first point of contact for service users.
• Achieve appraisal targets, service outcomes and outputs.

Responsibilities

• Leading on Temporary Accommodation complaints and members enquiries.
• Liaising with managing agents and colleagues to ensure suitability of Temporary Accommodation.
• Working closely with property inspectors to improve quality.

Skills

Customer service

Attention to detail

Complaint resolution

Job description

Overview

Temporary Accommodation Officer – South East London – 3 to 6 month ongoing contract – Mon to Fri 9am to 5pm – £209.68 per day umbrella

Responsibilities

• Leading on Temporary Accommodation complaints and members enquiries
• Liaising with managing agents and internal colleagues to ensure suitability of Temporary Accommodation
• Working closely with our team of property inspectors to drive up the quality of Temporary Accommodation
• Providing excellent customer service to our residents

Requirements

• Achieve appraisal targets, service outcomes and outputs as agreed with your line manager
• Experienced in dealing with complaints relating to Temporary Accommodation
• Ability to work as a first point of contact for service users
• Excellent attention to detail
• Experience working in a housing association or council is ESSENTIAL

If you are interested in this position AND meet the requirements, APPLY NOW!