Telesales Team Leader

Webrecruit; Tonyrefail; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading drinks supplier is seeking a Telesales Team Leader in Tonyrefail. This role involves leading a telesales team, ensuring exceptional customer service, and driving sales growth. Candidates must have at least 2 years of selling experience and excellent communication skills. Working hours are Monday to Friday, 9am to 5pm, with a competitive salary and opportunities for development.

Qualifications

• Must have 2 years previous selling experience.
• Excellent customer service skills are required.
• Good teamwork and organisational skills are necessary.

Responsibilities

• Lead and drive a team to meet service levels.
• Challenge and set specific action points for the team.
• Handle customer complaints and orders efficiently.

Skills

Customer Service Skills

Microsoft Excel

Trinity System usage

Teamwork

Communication Skills

Relationship Building

Sales Experience

Job description

Job Title: Telesales Team Leader

Reports to: Office Manager

Depot: LWC Glamorgan

Overview

To lead and drive a team to provide the best service levels possible, maintaining Company standards and targets. Working on retaining existing accounts and driving new sales, up selling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team working closely with Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Appointing, overseeing and supervising the Online ordering Champion, and Cask Co-ordinator

Main Duties

• Set clear targets and objectives for your team.
• Challenge your team when underperforming and set specific action points.
• Organise and set up monthly Telesales drives.
• Plan calls and target GAPs in supply using relevant systems.
• Provide weekly depot updates at the regular trading meeting.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks' own brand products.
• To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administration needs.
• Build relationships with weekly telesales customers, being a regular point of contact.

Knowledge and Experience

• Excellent Customer Service Skills
• Use of Microsoft Excel for spreadsheets and records
• Ability to use the trinity system
• Good teamwork and organisational skills
• Good communication and relationship building skills, with the ability to manage and prioritise tasks.
• Good product knowledge
• Must have 2 years previous selling experience.

Additional Information: Monday-Friday, 9am-5pm with occasional weekend work. 37.5 hours a week

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.