Telesales / Customer Service Administrator

Dalziel; Risca; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food supply company in Newport is seeking an enthusiastic individual to enhance customer relations and manage orders. You'll need a positive attitude and the ability to work in a fast-paced environment. Responsibilities include upselling products, managing stock, and ensuring timely deliveries. This position offers 28 days of annual leave and on-site parking.

Benefits

28 days of annual leave

Pension - Auto enrolment

On-site parking

Employee Assistance Programme for well-being support

Qualifications

• Positive attitude towards customer service.
• Experience in managing stock control.
• Ability to upsell products and handle customer inquiries.

Responsibilities

• Manage incoming/outgoing calls to ensure customer satisfaction.
• Assist with stock control and monitor performance.
• Process delivery paperwork and handle purchasing tasks.

Skills

Customer communication

Attention to detail

Ability to work in a fast-paced environment

Job description

Overview

We are currently looking for an enthusiastic, and motivated individual to join our team at the Newport site. Reporting into the Office Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

Hours of Work

Monday to Thursday, 08:00 to 17:00
Friday 08:00 to 16:00

Location: Newport, NP10 9HZ

Important Note

Please note any offer of employment will be subject to completion of a D&A Test

Main Requirements

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude
• Assisting with stock control within the warehouse
• Take regular orders and communicate with customers in relation to any delays and shortages
• Ensuring products sold by Dalziel Ltd are delivered on time to customers
• Customer requirements and monitoring of the performance
• Upsell products, promotions and take regular orders
• Process delivery paperwork and any purchasing duties required
• Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
• To integrate, support and participate in the Food Safety Culture
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
• Respond to customer communications via email as well as telephone
• High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once

Benefits

• 28 days of annual leave (inclusive)
• Pension - Auto enrolment
• On-site parking for your convenience
• Access to an Employee Assistance Programme for well-being support

About Us

The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, a full range of butcher\'s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.

At Dalziel our approach to diversity is simple: it is about embracing everyone. From ensuring we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace

Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Support

If you require further assistance when applying for this position which may have an impact your application process, please don\'t hesitate to reach out to me directly at (phone number removed). Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates