Telephony Migration Engineer

VIQU Ltd; Northampton; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment consultancy is seeking a Telephony Migration Engineer in Northampton (Hybrid). This role involves leading the migration from Unity to Microsoft Teams, providing technical expertise, and collaborating with IT teams to execute the migration strategy. Strong experience in telephony infrastructure and leadership skills are essential. The role is onsite 3 days a week, offering an excellent opportunity for professional growth.

Qualifications

• Proven experience migrating call/contact centres from Unity to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Excellent troubleshooting skills for complex telephony issues.

Responsibilities

• Lead migration of call/contact centre from Unity to Microsoft Teams.
• Provide technical expertise in telephony design and configuration.
• Collaborate with IT teams to execute migration strategy.

Skills

Migrating call/contact centres from Unity to Microsoft Teams

Microsoft Teams Voice

SBCs (Session Border Controllers)

Troubleshooting skills

Leadership and communication

Enterprise environment experience

Job description

Overview

Telephony Migration Engineer - (Unity to Microsoft Teams) - 3 months - Northampton (Hybrid)

My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams. This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.

Key Responsibilities

• Serve as the lead SME for the migration of the call/contact centre from Unity to Microsoft Teams.
• Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
• Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
• Lead workshops and training sessions to upskill team members and end-users.
• Ensure the new telephony system aligns with business requirements and enhances customer experience.
• Identify potential risks and troubleshoot technical issues during and after migration.
• Document best practices, processes, and solutions to improve future implementations.

Required Skills & Experience

• Proven experience in migrating call/contact centres from Unity to Microsoft Teams.
• Strong expertise in Microsoft Teams Voice and telephony infrastructure.
• Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
• Excellent troubleshooting skills and ability to resolve complex telephony issues.
• Strong leadership and communication skills - able to guide, mentor, and support the team.
• Experience working in an enterprise environment with large-scale deployments.

The Telephony Migration Engineer is required onsite 3 days a week in Northampton.

To discuss this exciting Telephony SME opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.