Telephony Customer Champion – Digital Support

abrdn plc; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading investment company in Edinburgh seeks a Customer Service Adviser to provide exceptional telephony support. The ideal candidate has a strong background in customer service, excellent communication skills, and a passion for helping clients. Responsibilities include handling customer queries and driving digital adoption. This role offers a competitive salary, a comprehensive benefits package including 40 days holiday and a 16% pension contribution.

Benefits

40 days holiday

16% pension contribution

Private healthcare

Flexible benefits

Qualifications

• Proven experience in a customer service role with responsibility for customer satisfaction.
• Digitally savvy with a strong understanding of digital tools.
• Excellent verbal and written communication capabilities.

Responsibilities

• Serve as the first point of contact for customers via telephony.
• Support clients with requests and queries through different channels.
• Manage and resolve customer issues effectively.

Skills

Customer service experience

Digital literacy

Excellent communication skills

Problem-solving skills

Organizational skills

Team player

Job description

A leading investment company in Edinburgh seeks a Customer Service Adviser to provide exceptional telephony support. The ideal candidate has a strong background in customer service, excellent communication skills, and a passion for helping clients. Responsibilities include handling customer queries and driving digital adoption. This role offers a competitive salary, a comprehensive benefits package including 40 days holiday and a 16% pension contribution.