Telephone Sales Executive

DHL; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company seeks a Telephone Sales Executive in the East Midlands. The successful candidate will manage customer portfolios, convert leads into loyal clients, and drive sales by maintaining strong relationships over the phone. Key requirements include a proven sales track record, excellent communication skills, and GCSE-level education in English and Maths. A competitive salary, sales commission, and numerous perks including training opportunities are offered to support your career growth.

Benefits

Competitive salary

Sales commission schemes

Generous holiday entitlement

Company pension scheme

Life Assurance

Enhanced maternity pay

Discounted health assessments

Access to wellbeing programmes

Qualifications

• Experience in telephone sales, call centre, or face-to-face customer contact preferred.
• Strong achievement drive and ability to work as part of a team.

Responsibilities

• Manage a portfolio of customers via regular call cycles.
• Convert prospect leads into customers, focusing on those with maximum revenue potential.
• Ensure compliance with Health & Safety, security, and customs regulations.

Skills

Proven track record in a sales environment

Excellent communication skills

Planning and organisational skills

Confident telephone skills

Education

GCSE standard in English and Maths (or equivalent)

Job description

Telephone Sales Executive

Location: East Midlands Airport

Connecting People. Improving Lives. At DHL Express, we’re passionate about delivering excellence and creating an outstanding customer experience. As the world’s most international company, we pride ourselves on our culture of respect, inclusion, and growth. Join us and be part of a team that values your contribution and invests in your future.

Your role

As a Telephone Sales Executive, you’ll be responsible for acquiring, retaining, and developing customers over the phone to maintain and grow profitable revenue. You’ll manage a portfolio of existing and potential customers, converting leads into loyal clients while achieving individual sales targets.

What you’ll do

• Manage a portfolio of customers via regular call cycles.
• Convert prospect leads into customers, focusing on those with maximum revenue potential.
• Establish customer agreements and apply pricing guidelines.
• Maintain accurate customer information in our systems.
• Promote e-commerce tools and cost-effective sales channels.
• Ensure compliance with Health & Safety, security, and customs regulations.

What you’ll bring

• Proven track record in a sales environment.
• Excellent communication, planning, and organisational skills.
• Strong achievement drive and ability to work as part of a team.
• Confident telephone skills and computer literacy.
• Experience in telephone sales, call centre, or face-to-face customer contact preferred.
• GCSE standard in English and Maths (or equivalent).

What we offer

• Competitive salary
• Sales commission schemes
• Generous holiday entitlement (increasing with service)
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay and company sick pay
• Voluntary benefits including retail, entertainment, and gym discounts
• Discounted health assessments
• Access to wellbeing programmes and mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion

Ready to start your journey with DHL Express?

Apply today and discover how you can make a difference in the world’s most international company.

What’s Next?

• Apply now and upload your CV online.
• If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5-year employment history. Additional to this we are required to carry out a Criminal Record check.

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