Telecommunications Operator

Kent Hospital; Warwick; On-site; GBP 40,000 - 60,000; Full time

Job description

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Responsibilities

• Greets visitors on the phone and in person in a professional, prompt, and courteous manner.
• Dispatches calls in a professional, prompt, accurate, and courteous manner.
• Refers to “department on-call” lists to provide accurate information upon request.
• Updates AMION & MEDNET changes during shift; inputs daily coverage on first shift.
• Answers and dispatches all emergency calls (similar to “911”), codes, elevator alarms, and emergency stat calls promptly and accurately, ideally in one ring, in a calm manner.
• Responds to Fire Department and 800 MHz radio; utilizes walkie-talkies as specified.
• Maintains excellent interpersonal skills with departments, staff, patients, and outside contacts, emphasizing customer service.
• Distributes A/V equipment as requested, ensuring proper sign-in/out and checking equipment upon return.
• Provides pager management assistance, including replacements, troubleshooting, etc.
• Maintains quality records/tickets in collaboration with clients.
• Performs other related duties as assigned.

Job Qualifications and Specifications

• High School diploma or equivalent required.
• Knowledge of AMION on-call scheduling, customer service, and answering service is a plus.
• Reliable, well-groomed, team-player.
• Ability to work in a fast-paced environment.
• Exceptional interpersonal skills with patience.
• Clear communication skills (written and verbal), using positive language, in a calm and cheerful manner.
• Ability to handle stressful interactions effectively.
• Attention to detail, with excellent data entry, proofreading, spelling, and typing skills.

About Care New England Health System

Care New England and its member institutions are leaders in medical research, attracting top specialists, and offering innovative health programs.

EEOC Statement: Care New England is an equal opportunity employer, considering all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Americans with Disabilities Act Statement: Applicants and employees with disabilities must be able to perform essential job functions, with or without reasonable accommodations.

Ethics Statement: Employees are expected to uphold the organization’s ethical standards, policies, mission, vision, and values.