Telco ServiceNow Architect — AI-Driven ITOM/CMDB Lead

Cognizant; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A global technology leader is seeking a skilled ServiceNow Architect to lead the design and implementation of innovative solutions in telco environments. The successful candidate will have extensive experience in ServiceNow, telco operations, and integration with BSS/OSS systems. This role is pivotal in driving modernization and automation within the organization. Candidates should have strong communication skills and a deep understanding of industry best practices.

Qualifications

• Deep understanding of CSDM, CMDB & CI class modelling.
• Experience with telco BSS/OSS integrations.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead end-to-end design and configuration of ServiceNow solutions.
• Implement custom workflows and automate service operations.
• Work closely with stakeholders to gather requirements.

Skills

CSDM

CMDB

Telco Network Inventory (TNI)

ServiceNow Integrations (REST/SOAP)

JavaScript scripting

Flow Designer

NowAssist

Education

ServiceNow Certified System Administrator (CSA)

Certification in CSM, ITSM, ITOM

Tools

ServiceNow

IntegrationHub

Job description

A global technology leader is seeking a skilled ServiceNow Architect to lead the design and implementation of innovative solutions in telco environments. The successful candidate will have extensive experience in ServiceNow, telco operations, and integration with BSS/OSS systems. This role is pivotal in driving modernization and automation within the organization. Candidates should have strong communication skills and a deep understanding of industry best practices.