Technical Support Manager

Henshaws; Harrogate; On-site; GBP 42,000; Full time

Job summary

A northern charity for disability support is seeking a Technical Support Manager to enhance facilities management and direct a team focused on compliance and safety. This role includes supporting daily operations while ensuring a welcoming environment. Ideal candidates will have Facilities Management qualifications and strong problem-solving skills. Offering competitive pay and a supportive work culture.

Benefits

5 weeks annual leave plus bank holidays

Opportunity for personal development

Qualifications

• Strong understanding of health & safety legislation and compliance requirements.

Responsibilities

• Assist the Head of Estates in delivering a safe and welcoming environment.
• Manage the housekeeping team directly.
• Support day-to-day operations focusing on compliance and safety.

Skills

Problem-solving

Decision-making

Health & safety compliance

Education

Level 4 qualification in Facilities Management

IOSH Managing Safely or equivalent

Job description

Company Description

Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

Position

Henshaws are looking to recruit Technical Support Manager to support the Head of Facilities and Estates and work alongside our Maintenance Manager and Catering Manager.

At Henshaws, we ARE our values - 'Ambition, Respect and Empowerment' - and they drive everything we do.

Responsibilities

The role of the Technical Support Manager will be:

• To assist the Head of Estates in ensuring the Facilities provide a safe, clean and welcoming environment conducive to student's needs and wellbeing.
• Direct line management of the housekeeping team
• To assist in the day-to-day running of the estates and facilities team with a focus on Compliance, Safety, and Record Keeping

Job Details

• Salary: £20.89 per hour/£41,278.64 per annum
• Hours per week: 38
• Weeks per year: 52
• Contract: Permanent
• Annual leave: 5 weeks plus 10 days' bank holiday
• Location: Henshaws College, with travel across sites in Knaresborough and Manchester
• Closing Date: 7th December 2025 at 12 noon.

Requirements

• Level 4 qualification in Facilities Management (IWFM) or equivalent experience.
• IOSH Managing Safely or equivalent Health & Safety qualification.
• Strong understanding of health & safety legislation and compliance requirements
• Problem-solving and decision-making skills under pressure

To find out more please view our job description and person specification!

Other information

Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community.

Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate.

Henshaws reserves the right to check social media accounts of all successful applicants.

Registered Charity No: 221888

FACIL11 - Technical Support Manager.docx