Technical Support Engineer, Water and Waste

Wartsila; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global technology leader is seeking a Technical Support Engineer in Poole, England to deliver expert technical support and manage field service operations for marine and industrial systems. Ideal candidates will have a strong engineering background and experience in technical support. The role involves coordinating with service professionals and ensuring customer satisfaction. Competitive package and opportunities for travel included.

Qualifications

• Strong mechanical and/or electrical marine engineering background.
• Proven experience in technical support and field service.
• Excellent understanding of P&ID and mechanical/electrical drawings.
• Strong communication and organisational skills.

Responsibilities

• Deliver expert technical support and resolve customer issues.
• Manage field service operations and coordinate with engineers.
• Develop strong customer support relationships.
• Provide service quotations and ensure documentation accuracy.
• Support field engineers and review service reports.

Skills

Mechanical engineering

Electrical engineering

Technical support

Customer service

Troubleshooting

Education

HND/HNC in Marine Engineering or equivalent

Tools

SAP

Job description

We are now looking for a Technical Support Engineer to join our dynamic Service Delivery team in Poole, Dorset. This is a key role within our Field Services function, specialising in providing technical support, spare parts, and lifecycle solutions for marine and industrial systems.

Our team of highly skilled engineers, technical specialists, and service professionals is committed to ensuring that our customers' equipment operates at peak performance throughout its lifecycle.

As a Technical Support Engineer, you will:

• Deliver expert technical support across the entire WAW product line, ensuring timely and effective resolution of customer issues.
• Manage and coordinate field service operations, utilising highly skilled Field Service Engineers and third-party contractors to meet customer requirements.
• Develop and maintain high-level customer support, building strong relationships with customers and shipowners.
• Provide quotations, manage service orders, and ensure accurate documentation in SAP.
• Support field engineers, review service reports, and ensure follow-up actions are implemented.
• Promote additional services, upgrades, and spare parts to enhance customer value.
• Ensure compliance with QEHS policies and contribute to continuous improvement initiatives.

To succeed in this role, you should have:

• A strong mechanical and/or electrical marine engineering background (HND/HNC or equivalent).
• Proven experience in technical support, including troubleshooting and field service.
• Excellent understanding of P&ID, mechanical, and electrical drawings.
• Strong communication, organisational, and customer service skills.
• The ability to work independently and collaboratively in a fast-paced environment.
• A valid driving licence and willingness to travel occasionally, including overseas.

If you're passionate about technical excellence, customer satisfaction, and making a real impact in the marine sector, we'd love to hear from you.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.