Technical Support Engineer - SaaS Start Up

Enso Recruitment; Northern Ireland; Remote; GBP 60,000 - 80,000; Full time

Job summary

A scaling SaaS start-up in Northern Ireland is seeking a Technical Support Analyst/Engineer for a fully remote position. This role provides the opportunity to gain technical expertise and responsibilities, with potential career advancement into Software Engineering and Customer Success. Ideal candidates are driven, have 1+ year experience, and thrive in a fast-paced environment. Benefits include flexible working, hands-on learning, and clear career progression.

Benefits

Work From Home

Clear career progression

Hands-on learning

Small team environment

Qualifications

• 1+ year experience in Technical Support or Software Engineering.
• Strong technical background with eagerness to learn.
• Strong communication skills with both external and internal teams.

Responsibilities

• Provide technical support to internal and external teams.
• Troubleshoot issues and guide users through cloud-based solutions.
• Document and escalate complex technical issues.

Skills

Technical Support

Software Engineering

SaaS

Job description

Overview

Enso Recruitment is delighted to be working exclusively with a scaling SaaS start up in Northern Ireland, who are seeking a Technical Support Analyst/Engineer to join their growing operation.

This isn’t like any other Technical Support position, as this position will enable you grow alongside the company, becoming more technical and gaining increased responsibility and opportunity as the position progresses. There are opportunities to move into Software Engineering, Database Management or Customer Success beyond this position.

This position can be worked fully remote across Northern Ireland.

The Role

• Provide technical support to both internal and external teams utilising the platform.
• Troubleshoot issues and guide users through cloud-based solutions.
• Work closely with Product Engineering teams to continuing the advancement of the solution.
• Document and escalate complex technical issues.

The Person

• A strong technical background with drive to further build your technical knowledge.
• 1+ year experience as in Technical Support or Software Engineering.
• Curious mindset and willingness to understand the root cause of problems.
• Strong communication skills with both external and internal teams.
• Ability to thrive in a fast-paced, cloud first start-up environment.

What’s in it for you?

• Fully remote working
• Clear career progression from technical support to automation developer
• Hands on learning with coding, cloud & database technologies
• Small team environment where you contribute to the success of the company
• Build the next generation of Tech for Good, SaaS platforms

To be find out more

To be find out more, or to be considered for this opportunity, reach out to Enso Recruitment today!

Skills

• Technical Support
• Software Engineering
• SaaS

Benefits

• Work From Home