Technical Support Engineer

167 Solutions; Warwick; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading organisation in Warwick is seeking a 1st Line / 2nd Line Support Engineer to provide hands-on IT support across multiple UK sites. The ideal candidate will have experience in IT support, strong troubleshooting skills, and the ability to manage support tickets effectively. This role involves diagnosing hardware and software issues and delivering professional customer service. Competitive salary offered, with travel to London and other offices as required.

Qualifications

• Experience in providing technical support to onsite and remote users.
• Ability to manage support tickets effectively.
• Strong communication skills and customer-focused attitude.

Responsibilities

• Provide first and second-line technical support to users.
• Diagnose hardware, software, and network issues.
• Manage support tickets through the ITSM system.
• Maintain clear technical documentation.

Skills

Troubleshooting ability across hardware

Experience in 1st Line or 2nd Line support

Support for audio-visual and conferencing systems

Knowledge of Microsoft 365

Understanding of IT service management processes

Job description

1st Line / 2nd Line Support Engineer

Location: Warwick (travel to London & other UK offices as required)
Salary: £30,000 £35,000 (DOE)

167 Solutions is recruiting for a 1st Line / 2nd Line Support Engineer to join a leading organisation based in Warwick. This role provides hands‑on IT support across multiple UK sites, working closely with both local and global teams.

Key Responsibilities

• Provide first and second‑line technical support to onsite and remote users
• Diagnose and resolve hardware, software, and network issues
• Support meeting‑room and audio‑visual technology
• Log, update, and manage support tickets through the ITSM system
• Escalate issues to senior support teams when required
• Create and maintain clear technical documentation
• Deliver a friendly, professional, and customer‑focused service

Essential Skills and Experience

• Experience in 1st Line or 2nd Line IT support
• Strong troubleshooting ability across hardware, Windows, Microsoft 365, Active Directory, and Intune
• Ability to support audio‑visual and conferencing systems
• Solid understanding of IT service management processes
• Excellent communication and interper ...