Technical Support Engineer

Next Matter; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading tech firm is seeking an experienced Technical Support Engineer to provide exceptional customer support in a remote role. The successful candidate will leverage their strong scripting and SQL expertise to troubleshoot and resolve technical issues for enterprise clients. This position requires excellent communication skills and a collaborative mindset. Enjoy perks like 25 days paid holiday and a $200 home office budget. If you're passionate about tech and customer success, we want to hear from you!

Benefits

Remote or Hybrid working

25 days paid holiday plus bank holidays

Mental health resources

Fitness and wellness budget

Training and development budget

MacBook Pro

Qualifications

• 5+ years of experience in a relevant role.
• Strong scripting and SQL experience.
• Familiarity with modern development tools such as Git and Docker.

Responsibilities

• Deliver exceptional technical customer support.
• Own and resolve customer technical issues (Zendesk tickets).
• Collaborate with different teams to troubleshoot complex technical issues.

Skills

Strong scripting

SQL experience

Experience with Zendesk

Knowledge of Git

Knowledge of Docker

Excellent communication skills

Organisational skills

Team spirit

Ability to learn quickly

Tools

Zendesk

Grafana

Job description

Location

UK - Remote

Employment Type

Full time

Location Type

Remote

Department

Customer Operations

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

Location

At Cryptio, we’re a remote-first team, with most working 100% remotely, while others enjoy a mix of office time in our hubs in New York, London or Paris. This role requires candidates to be based in the UK, and we support the setup that works best for your lifestyle and productivity, whether that’s fully remote, in the office, or a blend of both!

The Team

You\'ll be joining Cryptio\'s Technical Support Team, a central team responsible for providing exceptional technical support to enterprise customers in the finance and accounting field. Led by Louis, this team works closely with the L1 Support squad, Customer Success, and our software engineers to resolve technical issues, unblock customers, and ensure smooth operations.

In this cross-functional, client-facing role, communication is key. You\'ll collaborate with different teams, troubleshoot complex technical issues, and automate solutions. A strong coding and scripting background is essential, and you\'ll be handling a variety of tasks in a dynamic, fast-paced environment.

What you\'ll do

• Deliver exceptional technical customer support
• Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
• Leverage your technical expertise to implement “one time fixes”
• Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
• Contribute to our back office / tooling roadmap
• Advocate Cryptio best practices both internally and externally
• Provide feedback to the Engineering and Product teams, based on customer needs
• Mentor technical support engineers with less experience
• Collaborate with the Technical Support Lead to improve team processes and efficiency

We\'re looking for someone who has

• 5+ years of experience in a relevant role
• Strong scripting and SQL experience
• Experience with Zendesk (or similar)
• Strong knowledge of modern development tools (Git, Docker, CLI)
• Familiarity with Grafana (or similar)
• Excellent communication and organisational skills
• A collaborative mindset and team spirit
• A quick learner with the ability to adapt rapidly

Bonus

• Interested in the crypto field (crypto knowledge is NOT mandatory)
• Prior experience working on finance-related products OR crypto-related products, confident with numbers
• Prior experience working in a start-up / fast-paced environment

Interview Process

• Talent Screen - 30 min
• Hiring Manager Interview - 30 min
• Take Home Test
• Practical Interview - 45 min
• Values & Behaviour Interview - 45 min

Perks

• Remote or Hybrid working
• 25 days paid holiday plus bank holidays
• One additional day of annual leave each year, up to 30 total days
• Your birth off
• Mental health resources, wellbeing programs, and professional coaching
• Family-friendly policies
• Fitness and wellness budget
• MacBook Pro
• $200 home office setup budget
• Training and development budget
• *** we have additional benefits depending on location

If this sounds like you, we would love to hear from you 🙌

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.