Technical Support Engineer

HYXiPOWER; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renewable energy technology company in the UK is seeking a technical support role focused on debugging and maintaining photovoltaic systems. Candidates should have an engineering degree and experience in electrical equipment or software services. Strong English skills for communications and adaptability for business trips are essential. The role involves providing customer support and coordinating technical training sessions. This position offers the opportunity for growth in a dynamic sector.

Qualifications

• Degree in engineering (automation, electrical, computer, mechanical, etc.).
• Experience in electrical equipment delivery and maintenance.
• Familiarity with photovoltaic or inverter technology.

Responsibilities

• Provide debugging guidance for regional products.
• Organize technical training and maintenance work.
• Draft and review technical agreements and bids.

Skills

Customer service orientation

Problem-solving

Coordination

English proficiency

Education

Associate Bachelor degree or above in engineering

Job description

T Job Responsibilities

1. Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
2. Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;
3. Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
4. Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
5. Other tasks assigned by superiors.

Job Requirements

1. Associate Bachelor degree or above, engineering (automation, electrical, computer, mechanical, etc.) background
2. Experience in electrical equipment, software and hardware delivery and maintenance services
3. Former Working experience in PV or inverter field, with electrical related certificate
4. Strong English ability, can be used as a working language, and can adapt to long-term business trips
5. Have a strong sense of customer service, be able to handle customer inquiries and complaints, and have strong coordination skills