Technical Support Engineer

Talentify; Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technical support provider is seeking a Technical Support Engineer in Bracknell, UK. This role involves serving as a frontline technical resource, resolving complex issues, and collaborating across teams to enhance product functionality. Candidates should have experience with Azure technologies and strong troubleshooting skills. This position offers a dynamic work environment focused on customer success.

Qualifications

• Experience with server-side OAuth protocol libraries and networking traces analysis.
• Knowledge of Hybrid Identity Solutions and Windows Networking.

Responsibilities

• Investigate and resolve complex technical issues for customers.
• Manage escalations and create incident reports.
• Drive technical collaboration with Engineering and Support teams.

Skills

Understanding of Azure Fundamentals

Experience with Active Directory Services

HTTP troubleshooting skills

Competencies with PowerShell scripting

Tools

Netmon

Wireshark

Fiddler

Job description

Overview

Technical Support Engineer

As a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email, or web. You will deliver unique value by solving customer problems collaboratively and reactively, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to reach a broad customer base. You will be part of a team responsible for providing an outstanding technical support experience to our business customers, from problem identification to full resolution. Your role will involve providing technical expertise and demonstrating excellent communication and service-oriented professionalism.

Responsibilities

• Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.
• Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
• Manage escalations and create incident reports for engineering or product teams.
• Drive technical collaboration with Engineering, Services, and Regional Support teams.
• Lead or contribute to peer communities and knowledge-sharing initiatives.
• Engage with Engineering and Supportability teams to identify product defects and suggest improvements.
• Provide feedback based on customer engagements to enhance product functionality and supportability.
• Participate in triage and case review meetings to accelerate issue resolution and share insights.

Essential Skills

• Understanding of two or more of the following technologies: Azure Fundamentals, Azure Resource Management, Identity Models, Hybrid Identity Solutions, Windows Active Directory Services, Windows Networking, Microsoft 365 Identity and Access Management.

Additional Skills & Qualifications

• Competencies and experience with technologies such as AAD Connect, DirSync, MIM/FIM, Active Directory Federation Services, Privileged Identity Management, SaaS Application Provisioning.
• Experience with server-side OAuth protocol libraries and troubleshooting skills in HTTP and basic networking traces analysis.
• PowerShell scripting and diagnostic tools such as Netmon, Wireshark, Fiddler.
• Nice to have: Windows Server and Client OS, Exchange Server, SQL Server, Graph API, Modern Authentication Protocols.

Location

Bracknell, UK

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.