Technical Services Representative/ Technical Account Manager

Kairos Recruitment; Castleford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A well-established manufacturing business in Castleford is seeking a Technical Services Representative to act as a link between customers and production teams. You will manage projects, ensure compliance with specifications, and drive process improvements in a dynamic environment. Ideal candidates will have experience in technical roles within label printing or packaging, strong communication skills, and a detail-oriented mindset. This full-time position offers competitive salary and benefits.

Qualifications

• Experience in a technical role within label printing, packaging, or FMCG.
• Confident in communicating with customers and internal teams.
• Detail-oriented and proactive in process improvements.

Responsibilities

• Liaise with customers on label design, specifications, timelines, and costs.
• Review artwork and ensure all technical requirements are met.
• Create print specifications and job estimates.

Skills

Problem-solving skills

Organizational skills

Communication skills

Understanding of print processes

IT literacy

Job description

Overview

Technical Services Representative/ Technical Account Manager

Location: Castleford (Open to hybrid working for the right candidate)

Hours: 37.5 hours per week

Start Date: ASAP

Type: Full-time, Permanent

Salary: Competitive salary + benefits

Are you experienced in print or packaging and looking for your next challenge? An exciting opportunity has opened up with a well-established manufacturing business in the label printing sector. They are looking for a Technical Services Representative to join their fast-paced technical team and play a key role in bringing new and existing projects to life.

If you are organised, detail-oriented, and enjoy working with both customers and cross-functional teams, this could be the ideal next step in your career.

The Role

You will be the technical link between the customer, production, and design teams, ensuring all jobs are fully scoped, costed, and set up correctly before hitting the press. This role involves a mix of customer communication, technical input, project coordination, and process improvement.

What You’ll Be Doing

• Liaising with customers and project managers on label design, specifications, timelines, and costs
• Reviewing artwork files and ensuring all technical requirements are met
• Creating print specifications, colour standards, and job estimates
• Working closely with customer service and graphics teams to prepare jobs for production
• Supporting press approvals and acting as the customer’s representative when needed
• Managing documentation, tooling orders, and project tracking
• Maintaining pricing models and job information using internal systems
• Organising debugging and trial runs for new product launches
• Identifying process improvements and supporting continuous improvement initiatives
• Promoting a strong focus on quality, safety, and compliance with industry standards

What We're Looking For

• Previous experience in a technical role within label printing, packaging, or FMCG
• Strong problem-solving and organisational skills
• Confident communicator, comfortable working with customers and internal teams
• Good understanding of print processes and reprographics
• IT literate — able to pick up systems and work with digital tools efficiently
• Detail-oriented, proactive, and always looking to improve how things are done

Why This Role?

• Be part of a high-performing and supportive technical team
• Work on projects for well-known brands and exciting new products
• Make a real impact in a fast-moving production environment
• Strong development opportunities and a company culture that values innovation and quality

Interested? If you’re curious to learn more or would like a confidential chat about the role, please get in touch. Whether you’re actively looking or just open to hearing about new opportunities, we’d love to hear from you.