Technical Services Manager

N&C Nicobond; Stoke-on-Trent; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK manufacturer is seeking a Technical Manager to join their Stoke-on-Trent factory. The role involves overseeing technical services related to cement and epoxy-based adhesives, ensuring compliance with industry standards, and managing the technical team. With a focus on quality and innovation, this position is critical for maintaining product excellence. Competitive salary and comprehensive benefits are included, along with ongoing training to support career growth.

Benefits

Comprehensive induction and ongoing training

Competitive salary

Mobile and laptop

Private healthcare insurance

Holiday entitlement

Company Pension Scheme

Perkbox Benefits

Qualifications

• Previous technical experience in cement technology or related sectors.
• Ability to manage technical documentation and complaints.
• Familiarity with ISO and BBA accreditation processes.

Responsibilities

• Manage specifications and technical complaints.
• Develop and manage technical documentation.
• Work with the Technical Team on product-led systems.

Skills

Technical services experience

Knowledge of BS / EN standards

Exceptional communication skills

Team player

Detail-oriented

System-driven approach

Computer literate

Tools

Microsoft suite of applications

Job description

Nicobond Technical Manager

Job Type: Full Time, Permanent

Location: Nicobond Factory - Stoke on Trent

Working Hours: Monday – Friday 8 am–5 pm

Nicobond offers its team and customers the confidence that comes from working for or being supplied by The Nicholls & Clarke Group, who were founded in 1875 and are celebrating their 150th anniversary throughout 2025.

Nicobond, an N&C brand, was created in the mid-1950s and in 1958, invented modern-day ready mixed tile adhesive, exporting it all over the world. With 70 years of manufacturing experience, Nicobond continues to be an innovative and high-quality manufacturer that pioneers the use of unique raw material technologies that offer its customers exceptional performance and handling characteristics.

Nicobond is a high-quality, growing brand that also white label manufactures for many other well-known domestic and international brands within the tiling and flooring industries.

Today, Nicobond remains proud to be a British manufacturer whilst also manufacturing our products in the Far East and Middle East, servicing our well-established export markets.

N&C is a team of over 400 colleagues, all dedicated to offering our customers superb products with an exceptional level of customer service. Confidence, Performance, and Pedigree are three words that sum up our brand values.

Being factory-based, you will be working in close collaboration with our Laboratory Manager, Chemists, QC Team, and Operations Manager, as part of the senior management team led by our Factory Operations Director.

Responsibility

Nicobond is a high-quality British manufacturer of flooring and tiling products with 70 years of manufacturing experience. Specialising in the manufacture of cement and epoxy-based tile adhesives, grouting compounds, smoothing compounds, screeds, a variety of moisture control systems, and specialist mortars.

Due to ongoing success and growth, we are expanding our factory technical team and are looking for a highly motivated and technically capable manager with technical experience in adhesives, screeds, grouts, and mortars within the tiling and / or flooring industries. The successful candidate will also manage a technical assistant.

The successful candidate will enjoy a comprehensive induction and significance training, bringing them up to date with our Nicobond product range.

Nicobond Technical Manager

• Previous technical / technical services experience within this predominantly cement technology-based sector.
• Knowledge of the relevant tiling and flooring BS / EN standards.
• Exceptional communication and interpersonal skills.
• Good team player with attention to detail.
• A process and system-driven approach.
• Computer literate, Microsoft suite of applications.

Overview of Responsibilities

• Specifications and managing complaints
• Technical Data Sheets
• Managing packaging technical detail
• Management of NBS specification & MSDS software system
• Working with the wider Technical Team in developing and managing product-led systems.
• Managing ISO and BBA accreditation

Benefits

We value every member of our team and reward hard work. We provide a friendly environment that enables you to excel, as well as incentives to make your career with us enjoyable and rewarding.

• Comprehensive induction and ongoing training.
• Competitive salary.
• Mobile and laptop.
• Private healthcare insurance.
• Holiday entitlement.
• Private Healthcare
• Company Pension Scheme
• Perkbox Benefits