Technical Services Manager

Executive Integrity; Redhill; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading satellite communication provider seeks a Technical Service Manager in Redhill to manage support cases for UK Government projects. The ideal candidate will have DV Security Clearance and experience in COMSAT/MILSAT systems. This role offers a competitive salary, performance bonus, and opportunities for professional development in a vibrant workplace.

Benefits

Competitive salary

Performance bonus

Pension

Healthcare

Travel allowances

Professional development opportunities

Qualifications

• DV Security Clearance (or eligibility) required.
• Experience with MOD networks and ITIL processes advantageous.

Responsibilities

• Own all UK Government support cases, exceeding SLA/KPIs.
• Lead technical resolutions with MOD authorities.
• Manage field service visits and logistics effectively.

Skills

Technical communication skills

Problem-solving under pressure

Customer focus

Tools

COMSAT/MILSAT/MNE systems

IT networking

Job description

Overview

Job title: Technical Service Manager
Location: Redhill, Surrey

Who are we recruiting for?

Our client, a leading provider in satellite communication solutions for UK Government projects, seeks a Qualified, Motivated, and Determined Technical Service Manager to join their growing team. This is a Unique opportunity for someone passionate about delivering Award-Winning support services in a fast-paced, mission-critical environment.

Responsibilities

• Taking ownership of all UK Government support cases, ensuring SLA/KPIs are exceeded.
• Leading technical resolutions with MOD authorities and engineering teams.
• Managing field service visits, logistics, and commercial arrangements effectively.
• Tracking support trends, creating improved processes, and refining escalation procedures.
• Supporting onboarding, training, and new service launches with Inspired leadership.

Are you the ideal candidate?

• DV Security Clearance (or eligibility) with strong technical communication skills.
• Experienced in COMSAT/MILSAT/MNE systems, IT networking, and electronic equipment.
• Skilled in problem-solving with a Brave and Focused approach under pressure.
• Familiarity with MOD networks and ITIL processes advantageous.
• Flexible, customer-focused, with proven ability to deliver Successful results.

What's in it for you?

• Competitive salary with performance bonus.
• Pension, healthcare, and travel allowances.
• Professional development, certifications, and growth opportunities.
• Collaborative, Vibrant, and supportive work culture.
• Work on cutting-edge projects with real-world impact.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.