Technical Services Manager

PRS; Hempstalls; On-site; GBP 52,000 - 53,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a Technical Services Manager to oversee multi-site estates and manage maintenance operations. The successful candidate will have a strong background in building services engineering, excellent client-facing skills, and the ability to manage PPM and reactive schedules. Competitive salary and benefits are included with the role.

Benefits

25 days holiday plus statutory holidays

Company pension

Healthcare scheme

Qualifications

• Background in building services engineering (Mechanical or Electrical, HVAC, etc.).
• Experience with compliance oversight.
• Experience managing M&E engineers and working on PPM schedules.

Responsibilities

• Coordinate and manage all building services operations across multiple contracts.
• Manage all PPM and reactive maintenance schedules.
• Monitor and control SLA agreements and evaluate KPI and contract progress.

Skills

Experience in multi-site contract management

Excellent client-facing skills

Strong customer service skills

Negotiation skills

Self-motivated and resourceful team player

Tools

Job management systems

Intermediate IT skills

Job description

Position: Technical Services Manager
Other terms: Maintenance Contract Manager
Type: Permanent
Location: Stoke on Trent
Salary: 52,000 - 53,000 plus package
Hours: Mon-Fri 40 hours per week

We are recruiting for an experienced Technical Services Manager / Maintenance Contract Manager to join a successful maintenance and facilities management team. The role involves overseeing multi-site estates and sites.

The position is a permanent role paying 52-53k basic plus car/car allowance. It is a Mon-Fri, 40-hour week, with 25 days holiday plus statutory holidays, a company pension, and a healthcare scheme.

The role is based in Staffordshire and covers contracts in the NW and Midlands regions.

Reporting to the Senior Operations Manager, the Technical Services Manager / Contract Manager will be responsible for managing all aspects of M&E building services and Hard FM contract operations. Responsibilities include managing maintenance engineers, handling small works quotations, supplier delivery, and collaborating with clients. The manager will also monitor service performance, ensure contractual compliance, identify cost savings, and unlock value.

Key Accountabilities:

1. Coordinate and manage all building services operations across multiple contracts.
2. Manage all PPM and reactive maintenance schedules.
3. Plan and implement small works projects.
4. Review service performance, identify areas for improvement, and develop action plans.
5. Provide escalation points for service performance issues.
6. Monitor and control SLA agreements and evaluate KPI and contract progress.
7. Hold responsibility for P&L management.
8. Identify, price, and quote small works.
9. Assist in the mobilization of new contracts.
10. Ensure compliance management.
11. Manage maintenance engineers and liaise with helpdesk.
12. Conduct client site visits and develop relationships.
13. Support budget planning and forecasting.

Requirements:

• Experience in multi-site contract management.
• Background in building services engineering (Mechanical or Electrical, HVAC, etc.).
• Experience with compliance oversight.
• Excellent client-facing skills.
• Experience managing M&E engineers and working on PPM schedules.
• Highly flexible and mobile to maintain presence across large areas.
• Valid driving license.
• Experience with performance and job management systems in the building services/FM industry.
• Intermediate IT skills.
• Strong customer service skills.
• Service-oriented attitude with innovative thinking.
• Background in Building Services and Hard FM.
• Negotiation skills and ability to deal with staff at all levels.
• Self-motivated and resourceful team player.

If you are interested, please click the APPLY button now.

PRS is a leading specialist recruitment and search & selection consultancy within the Building Services, FM, and Support Sectors.

Please note: If you do not hear from us within 5 days, your application has not been successful.

PRS is an equal opportunities employer.