Technical Services Manager

Klipboard. Kerridge Commercial Systems (kcs); Hasland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global software solutions provider in England is seeking an experienced Product Manager to define innovative product visions leveraging AI and automation. This role requires collaboration across teams to prioritize a multi-squad roadmap and manage delivery. Ideal candidates will have over 4 years of Product Management experience in SaaS or ERP environments, along with strong stakeholder management skills. The organization fosters a hybrid work model, encouraging inclusivity and diversity within a supportive culture.

Qualifications

• 4+ years in Product Management within SaaS, ERP, or enterprise software.
• Practical exposure to agentic AI concepts and applying AI in enterprise workflows.
• Proficiency in Azure DevOps, Jira, Aha!, and diagramming tools.

Responsibilities

• Define and communicate a compelling product vision, leveraging AI.
• Identify opportunities in aftermarket workflows and collaborate with product teams.
• Write clear user stories with acceptance criteria and work with development and QA.

Skills

Product Management

Agile methodologies

Stakeholder management

AI concepts

Education

4+ years in Product Management

Tools

Azure DevOps

Jira

Aha!

Miro

Lucidchart

draw.io

Job description

Overview

At Klipboard we have introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.

Responsibilities

• Define and communicate a compelling product vision, leveraging AI and automation.
• Identify opportunities in aftermarket workflows such as supply chain optimisation, ecommerce, and data insights.
• Collaborate with product teams to prioritise a roadmap spanning multiple squads and manage backlogs across teams, balancing features, maintenance, technical debt, and security.
• Sequence work to maximise value and adapt to changing priorities.
• Write clear user stories with acceptance criteria covering functional, technical, and security needs and work with development and QA on test plans and release readiness.
• Facilitate estimation sessions and plan balanced sprints, monitor progress, remove blockers, and uphold quality and timelines.
• Provide updates on progress, risks, and dependencies and engage customers and GTM teams to validate priorities and align releases.
• Ensure compliance with data protection and standards‑based integrations while balancing feature delivery with security hardening and platform resilience.
• Use product and agile metrics to guide priorities, measure impact, experiment, learn fast, and iterate for high‑impact outcomes.
• Coach and support team members, share best practices, and act as a Klipboard Business Champion to contribute to an inclusive culture.

Qualifications

• 4+ years in Product Management within SaaS, ERP, or enterprise software.
• Practical exposure to agentic AI concepts and applying AI in enterprise workflows.
• Proficiency in Azure DevOps or Jira, Aha!, and diagramming tools (Miro, Lucidchart, draw.io) for roadmaps, flows, and architecture.
• Strong Agile delivery across Scrum/Kanban; Prince2 Practitioner or similar is a plus.
• Excellent stakeholder management across engineering, data, security, and GTM.
• Comfortable working within standards‑based, regulated enterprise environments.
• Domain knowledge (Nice to have): automotive aftermarket software such as Autopart, Autocat cataloguing, garage management, or ecommerce platforms (B2B & B2C); electronic parts catalogues and standards like Autocat, TecDoc, ACES, or PIES.

Company Information

Klipboard is a global company with offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. We are excited to begin sharing our new company name – Klipboard – and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing and field service management.

Equal Opportunities

We are a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity and inclusion are integral to our company and culture. If you require help, adjustments or support during the interview and offer process, please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you.