Technical Services Manager

Randstad Construction & Property; City Of London; On-site; GBP 80,000; Full time

Job summary

A reputable construction and property management company in Central London seeks a Technical Services Manager to oversee supplier performance and manage lifecycle planning. Candidates must have over 5 years of relevant experience and a degree or equivalent, including knowledge of mechanical and electrical services. The role offers a competitive salary of 80k and company benefits, with a focus on customer service and compliance with health and safety regulations.

Benefits

Company benefits

Qualifications

• 5+ years experience in a similar role, managing block date assets.
• Strong understanding of service charge budgets.
• Experience in supply chain management and tenant fit-out review.

Responsibilities

• Audit and manage suppliers to ensure safe and effective delivery of services.
• Track supplier performance against agreed SLAs and KPIs.
• Develop and manage lifecycle replacement programs and planned projects.

Skills

Building services related qualification(s)

Knowledge of mechanical, electrical, and MEP services

Excellent written and spoken English

IT literacy

Understanding of health and safety regulations

Education

Degree or equivalent

Member of a relevant professional body

National General Certificate in Occupational Safety and Health (NEBOSH)

Job description

Technical Services Manager

Location: Central London

Salary: 80k + Company Benefits

Employment: Permanent, 5 days in office.

The Role:

• Audit and manage suppliers to ensure safe, compliant, and effective delivery of all hard services across the property.
• Track and report supplier performance against agreed SLAs and KPIs.
• Collaborate with specialist consultants to oversee supplier delivery and monitor MEP and fabric maintenance/project services.
• Develop, agree, and manage lifecycle replacement programs and planned projects.
• Monitor and support professional teams delivering client-funded capex works.
• Assist in reviewing and monitoring tenant fit-outs, wayleave agreements, and fibre installations.
• Conduct regular building inspections, produce detailed reports, and initiate/track required works.
• Manage procurement of goods and services in line with company procedures and policies.
• Deliver best-in-class customer service to both internal and external stakeholders.
• Maintain consistent and effective communication with occupiers and the client.
• Assist in preparing, monitoring, managing, and reconciling service charge budgets.
• Review and approve all expenditure related to M&E maintenance, repairs, and projects.
• Support the preparation of accurate management reports and attend monthly client/property management meetings.
• Drive sustainability initiatives, including net-zero strategies, ESG reporting, and performance monitoring.
• Monitor energy consumption monthly, implement reduction strategies, and engage with occupiers, suppliers, and clients on efficiency measures.
• Ensure compliance with all statutory health, safety, and environmental legislation.
• Manage environmental activities to meet statutory obligations and retain accreditations (e.g., ISO14001, BREEAM In-Use).
• Ensure adherence to all internal policies and procedures (Procurement, Finance, Compliance, HR).
• Maintain effective communication with stakeholders, including property management, support functions, and the wider real estate business.
• Actively participate in internal TSM forum meetings, collaborating on operational issues and sharing best practices.

Qualifications Required:

• Degree or equivalent
• Member of a relevant professional body
• Building services related qualification(s)
• National General Certificate in Occupational Safety and Health, accredited by NEBOSH (desirable)

Experience:

• 5+ years experience in a similar role, managing block date assets, including lifecycle planning and project management.
• Excellent knowledge of mechanical, electrical, and MEP services within multi-tenanted assets (250,000 sq ft+).
• Strong understanding of health and safety, environmental regulations, and service charge budgets.
• Experience in supply chain management, tenant fit-out review, smart building technology, and strategic ESG plan implementation.
• Proven ability to foster client relationships and deliver 'best in class' customer care.
• Excellent written and spoken English, plus IT literacy.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.