Technical Services Coordinator

Ingram Content Group; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A world-leading consumer brand in Bedford is looking for a proactive Service Admin Coordinator to join their growing team. The role will focus on delivering exceptional customer experiences by managing customer support calls, scheduling installations, and overseeing shared email inboxes. Ideal candidates will possess strong customer service and administration skills, along with a solutions-oriented mindset. If you're organized and assertive with a positive attitude, this could be the perfect opportunity for you.

Qualifications

• Strong telephone-based customer service skills with excellent communication abilities.
• Strong administration skills.
• Confident problem solver with a solutions-focused mindset.
• Ability to multi-task and manage competing priorities.
• Personable, confident, and assertive approach.
• Positive, can‑do attitude.

Responsibilities

• Log customer support calls received via phone or email.
• Schedule installations and product demonstrations.
• Manage engineers' diaries to ensure efficient planning.
• Process service contracts accurately and promptly.
• Raise customer orders for spare parts, ensuring timely delivery and invoicing.
• Prepare and send customer quotations.
• Oversee and manage shared email inboxes.
• Proactively handle daily customer queries via phone or email.
• Maintain organised filing systems and ensure all documents are up to date.

Skills

Telephone-based customer service skills

Administration skills

Problem-solving

Multi-tasking

Personable and confident

Job description

Are you highly organised, customer-focused, and ready to join a world-leading consumer brand? We're looking for a proactive Service Admin Coordinator to join a growing team in Bedford. In this role, you'll be at the heart of the service and support operations—helping deliver an exceptional customer experience and ensuring that Service Level Agreements are met consistently.

Responsibilities

• Log customer support calls received via phone or email
• Schedule installations and product demonstrations
• Manage engineers' diaries to ensure efficient planning
• Process service contracts accurately and promptly
• Raise customer orders (inbound and outbound) for spare parts, ensuring timely delivery and invoicing
• Prepare and send customer quotations
• Oversee and manage shared email inboxes
• Proactively handle daily customer queries via phone or email
• Maintain organised filing systems and ensure all documents are up to date

Qualifications

• Strong telephone-based customer service skills with excellent communication abilities
• Strong administration skills
• Confident problem solver with a solutions-focused mindset
• Ability to multi-task and manage competing priorities
• Personable, confident, and assertive approach
• Positive, can‑do attitude