Technical Services Consultant

ParentPay Group; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A technical services provider in the UK is seeking a Technical Services Consultant to deliver technical support and project work for their managed services. The ideal candidate will have strong SQL server skills and experience with Azure technologies. Responsibilities include ensuring customers achieve best value with the services provided, troubleshooting technical issues, and working collaboratively with internal teams to deliver successful outcomes. This role is fully remote, offering an engaging and dynamic work environment.

Qualifications

• Knowledge of SQL server installation and configuration.
• Experience in using and deploying software.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver high quality technical support for customer solutions.
• Work with internal teams to support customer implementations.
• Provide troubleshooting support on technical problems.

Skills

Knowledge of SQL server installation

Windows Server

SQL Server Reporting Services

Excellent verbal and written communication skills

Pro-active and strong organisational skills

Education

Educated to Degree level in an IT related subject

Tools

Azure

Oracle

Job description

Technical Services Consultant

Department: Professional Services

Employment Type: Permanent - Full Time

Location: Remote, UK

Description

The Managed Services Team is part of the wider services business which is responsible for the delivery of a range of technical services to support a range of software products specifically for Colleges, Universities and libraries.

The role involves technical support, installation and upgrades to support a managed service and delivering project work to customers.

Key Responsibilities

• Delivering a service which ensures all customers can achieve best value for ESS products thereby improving customer outcomes.
• Deliver high quality technical support, configuration to support UNIT-e and CEDAR student management information solutions.
• Creative problem solver, ability to work independently and collaboratively within a team and deliver work against agreed timescales
• Ensure all relevant issues encountered in association with the delivery of projects are fed back to the relevant managers/customers in a professional and timely manner, acting proactively to obtain resolution of the issues.
• Develop a highly collaborative and positive relationship with the customer.
• Work with our internal infrastructure teams to support hosted customer implementations
• Perform upgrades of UNIT-e/CEDAR to managed service customers
• Support Azure based cloud product solutions
• Provide documentation on work delivered
• Provide detailed outcome information on College infrastructure as part of managed service contracts.
• Provide troubleshooting support on a range of technical problems
• Advocate process, technical changes to improve services & quality
• Participate in self-evaluation process to enhance and improve personal performance.

Skills, Knowledge and Expertise

• Knowledge of SQL server installation, configuration, Setup, SQL Server, best practices
• Windows Server, IIS (Windows)
• SQL Server Reporting Services
• Database structures
• Security and permission of Windows Services
• DNS, Firewall and Security
• Deployment of container images
• Digital Certificates
• Experience in using and deploying software
• Knowledge of cyber essentials best practices
• In-depth knowledge of the principles of Information Systems, including complex relational databases, creation, interrogation and information extraction
• Excellent verbal and written communication skills.
• Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously

Desirable

• Experience of Azure based technologies to support an increasing number of natively hosted products
• Oracle installation, configuration, database structures and best practices
• Certifications from Microsoft, VMWare, Cisco, Fortinet, Veeam or Ubiquiti
• Understanding of modern networking (SD-WAN, SASE, ZTNA)
• Educated to Degree level of equivalent in an IT related subject