Technical Service Specialist

Medtronic Ltd; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global healthcare technology leader is seeking a Field Service Engineer to provide exceptional support in London and surrounding areas. The ideal candidate will engage with customers and manage service performance metrics, contributing to revenue growth in the Service & Repair department. A degree in electronic or electro-mechanical engineering and prior experience in the medical equipment industry are essential. This role offers competitive compensation and a flexible benefits package.

Benefits

Competitive salary

Flexible benefits package

Medtronic Incentive Plan (MIP)

Qualifications

• Service experience within the medical equipment or healthcare industry.
• Experience working in a hospital environment is an advantage.
• Familiarity with maintenance tracking software.

Responsibilities

• Engage customers proactively within your territory.
• Manage preventive maintenance visits and service revenue growth.
• Achieve metrics to enhance the company's reputation.

Skills

Problem-solving skills

Customer-focused attitude

Commercial astuteness

Education

Degree, HNC or equivalent in electronic/electro-mechanical engineering

Job description

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers.

This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. To strengthen this team, we are looking for a Field Service Engineer to support customers in London and home counties.

Responsibilities

• Proactively engage customers within your territory
• Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
• Achieve service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty.
• Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
• Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro‑Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers is an important aspect of the role
• Comply with operational guidelines and QA procedures

Requirements

• Degree, Higher National Certificates (HNCs) or equivalent in electronic/electro‑mechanical engineering
• Service experience within the medical equipment or healthcare industry
• Strong problem‑solving skills, demonstrable initiative and ability to contribute to process improvement
• Customer focused attitude, dedicated to building long term relationships and exceeding expectations
• Commercial astuteness and ability to recognize and lead revenue growth opportunities

Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package.

Short‑term incentive called the Medtronic Incentive Plan (MIP) is available.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com).

Legal Information

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees).

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