Technical Service Manager (216jc)

Ex-Mil Recruitment Ltd; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency for veterans is seeking a Technical Service Manager in Redhill to lead technical support for a Government communications programme. Ideal for veterans with technical trades, this role involves coordinating teams and managing issues effectively. The successful candidate will benefit from a supportive work environment, competitive salary, and comprehensive benefits including training and flexible work arrangements.

Benefits

25 days holiday + Bank Holidays

Up to 7.5% matched pension contribution

Free onsite parking

On-site gym

Private healthcare

Company sick pay

Qualifications

• Experience in technical service or engineering environments.
• Ability to adapt and lead in fast-paced situations.
• Capability to obtain and hold DV Security Clearance.

Responsibilities

• Lead management of technical support cases for Government communications.
• Coordinate multi-discipline teams for effective issue resolution.
• Develop and maintain technical documentation.

Skills

Technical background in communications, electrical/electronic systems, or IT networking

Leadership experience in technical service or engineering environments

Proven problem-solving skills

Strong organisational and planning skills

Excellent communication and interpersonal skills

Experience with high-security environments

Flexibility to travel

Job description

Overview

Technical Service Manager (216jc) – Redhill, Surrey – Excellent Package

Your Next Mission

If you are a UK Armed Forces veteran with technical leadership experience, this role offers a unique opportunity to apply your skills in service management, problem-solving, and leadership to a challenging civilian technical role. You will take ownership of delivering effective support for a Government communications programme, working in a fast-paced environment where your ability to adapt, plan, and act decisively is key.

They value the discipline, teamwork, leadership, and resilience developed in military service. This is a role where your military skills will translate directly to success. Full induction and ongoing support will be provided.

What You’ll Do

• Lead the management of technical support cases for a Government communications programme, particularly for the Royal Navy.
• Coordinate multi-discipline teams to ensure effective issue resolution.
• Plan and oversee service visits, ensuring efficiency and quality of support.
• Manage communications with Government stakeholders, suppliers, and subcontractors.
• Develop and maintain technical documentation to improve service delivery.
• Track trends in support cases and drive improvement initiatives.
• Support and train technical staff, including onboarding new team members.
• Assist with the launch of new services and manage related documentation.
• Oversee spares management and support procurement processes.

Skills & Experience They Value

• Technical background in communications, electrical/electronic systems, or IT networking.
• Leadership experience in technical service or engineering environments.
• Proven problem-solving skills, with the ability to work independently.
• Strong organisational and planning skills.
• Experience working with high-security environments and the ability to obtain and hold DV Security Clearance.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work across diverse environments.

Why This Role Works for Veterans

• Mission-driven: Deliver tangible results with measurable impact.
• Transferable skills: Leadership, technical problem-solving, planning, and adaptability are directly relevant to the role.
• Structured support: Induction and training to help you transition successfully.
• Career development: Opportunities to progress within a growing sector.
• Team culture: Join a workplace that values and understands military skills and culture.

Benefits

• Competitive salary and benefits package which include 25 days holiday + Bank Holidays, up to 7.5% matched pension contribution scheme, free onsite parking, and free EV charging points, on-site gym, private healthcare, and company sick pay.
• Full training and access to development opportunities.
• Flexible working arrangements where possible.
• Supportive employer committed to helping veterans’ transition successfully.

Ideal for: Veterans with technical trades in Royal Navy Comms sector and would suit either CIS or Weapons Engineer/Maintainer or similar from the Army or RAF looking to transfer skills into civilian service leadership role as the incumbent is being promoted within the company, hence this role!

For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or [e-mail] or via the website www.ex-mil.co.uk

https://www.ex-mil.co.uk/vacancies/8135/technical-service-manager