Technical Salesforce Business Analyst

Langham Recruitment; Greater Manchester; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Technical Salesforce Business Analyst to support a greenfield Salesforce implementation for a major UK FTSE 100 client. The ideal candidate will gather and document requirements, configure Salesforce features, and ensure smooth rollout. With a salary range of £50,000 - £55,000, plus a bonus and car allowance, the role offers mostly remote working with occasional office visits to London.

Benefits

25 days holiday

Private healthcare

Life assurance

Pension

Qualifications

• Experienced Salesforce Business Analyst with hands-on configuration skills.
• Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud configuration.
• Excellent communication and stakeholder management skills.

Responsibilities

• Gather and document technical requirements and user stories.
• Translate business needs into technical use cases and process maps.
• Configure Salesforce objects, flows, and validation rules.

Skills

Sales Cloud configuration

Service Cloud configuration

Experience Cloud configuration

Requirement gathering

Agile delivery with Jira

Communication skills

Education

Salesforce Certified Business Analyst

Salesforce Advanced Administrator

Tools

Salesforce

Jira

Confluence

Job description

Overview

Technical Salesforce Business Analyst | FTSE 100 Client | UK Based – Remote Working | £50,000 - £55,000 + Bonus + 5K Car Allowance

We’re looking for a Technical Salesforce Business Analyst to join a greenfield Salesforce implementation for a major UK FTSE 100 business. In this role, you’ll act as the link between business teams and technical delivery, capturing and refining requirements, managing the backlog with Product Managers and Owners, and shaping user stories. You’ll work closely with Solution and Platform Architects to design scalable solutions and configure agreed features within Salesforce, ensuring smooth rollout and adoption across the organisation

Key Responsibilities

• Gather and document technical requirements and user stories.
• Translate business needs into technical use cases and process maps.
• Configure Salesforce objects, flows, and validation rules.
• Configuration and support of the 3rd party applications installed into Salesforce (e.g. GoMeddo, Avonni, Nintex, etc).
• Support UAT, admin tasks, and data migration activities.
• Work alongside Testers to conduct BA level of testing and ensure Salesforce solutions are holistic.
• Support integration flows between Salesforce and external systems (ERP, Marketing Cloud, websites, third-party apps).
• Act as liaison between business and technical teams, simplifying complex concepts.

Required Skills & Qualifications

• Experienced Salesforce Business Analyst or Consultant with hands-on configuration skills.
• Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud configuration.
• Beneficial knowledge of Marketing Cloud, Data Cloud, Salesforce Agentic AI.
• Familiarity with integrations, data migration, and testing processes.
• Experience in requirement gathering and process mapping (BPMN, Lucidchart).
• Excellent communication and stakeholder management skills.
• Agile delivery experience with Jira and Confluence.

Preferred Certifications

• Salesforce Certified Business Analyst.
• Salesforce Advanced Administrator.

Additional Certifications

• Salesforce Platform App Builder

Package

• Up to £55,000 + circa 10% Bonus + £4,900 Car Allowance (approx. £65k total package).
• 25 days holiday (rising with service).
• Private healthcare, life assurance, and pension.
• Mostly remote working with occasional paid office visits to London (once every 1–2 months).