Technical Product Manager: Training & Support Lead

The Engineer; Ashford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entrance systems company is seeking a Technical Product Manager to provide exceptional technical support and training. This role will involve leading a team, collaborating with suppliers, and ensuring robust support for products. The ideal candidate will have strong technical support experience, excellent communication skills, and the ability to adapt to changing business needs. The role offers a hybrid working model and an attractive salary package including benefits like life insurance and a pension scheme.

Benefits

Company Car

Hybrid working

Annual leave plus 8 public bank holidays

Life insurance

Company Pension scheme

Qualifications

• Experience in technical product training.
• Strong knowledge and demonstrable experience in troubleshooting and people management.
• Ability to explain complex issues clearly.

Responsibilities

• Diagnose and resolve product-related technical issues.
• Lead Technical Product Training Managers for high-quality training.
• Collaborate with suppliers to implement product improvements.
• Manage support channels and maintain internal knowledge base.
• Monitor support trends to identify areas for improvement.

Skills

Technical product training

Technical product support

Excellent communication skills

Analytical mindset

People management

Job description

A leading entrance systems company is seeking a Technical Product Manager to provide exceptional technical support and training. This role will involve leading a team, collaborating with suppliers, and ensuring robust support for products. The ideal candidate will have strong technical support experience, excellent communication skills, and the ability to adapt to changing business needs. The role offers a hybrid working model and an attractive salary package including benefits like life insurance and a pension scheme.