Technical Operations Manager

Mitie Group plc.; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading facilities management company is seeking a Technical Operations Manager to lead engineering teams and ensure compliance with contractual and statutory requirements. The ideal candidate will have proven experience in technical service management, strong knowledge of asset management, and excellent communication skills. This role is based in Greater London and offers competitive remuneration.

Qualifications

• Proven experience in technical service management within facilities management or infrastructure.
• Experience leading multi-site teams and client-facing service delivery.
• Strong knowledge of compliance frameworks and asset management.

Responsibilities

• Allocate, schedule, and manage engineering teams efficiently.
• Oversee facilities management operations and ensure compliance.
• Monitor performance and manage budgets for financial efficiency.

Skills

Technical capacity across multiple disciplines

Proficient in CAFM systems

Effective communicator

Team collaboration

Understanding of KPIs

Project management skills

Strategic thinking

Education

NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering

IOSH Managing Safely

NEBOSH

Tools

CAFM systems

Mobile technology

Job description

To lead and deliver outstanding technical services across an allocated and diverse facilities management portfolio, managing both static and mobile engineering teams. The Technical Operations Manager ensures the highest standards of technical service delivery, robust facilities management, and compliance, while enabling capabilities across teams within a matrix organisation. The role supports the realignment of portfolios and resources to meet evolving client business and account demands and delivers excellent technical service across all allocated sites, ensuring compliance with contractual, statutory, and client requirements.

Responsibilities

• Efficiently allocate, schedule, and manage both static and mobile engineering teams and resources.
• Oversee facilities management operations, including planned and reactive maintenance, asset management, and service delivery.
• Manage overtime, budgets, and cost control to ensure financial efficiency.
• Monitor allocated portfolio performance, including subcontractor service delivery, WIP (Work in Progress), and debt management.
• Scope and support project works, ensuring technical standards and alignment with contract requirements.
• Ensure compliance and assurance of service delivery, including QSHE (Quality, Safety, Health, Environment) reporting.
• Support emergency response and provide out‑of‑hours support as required.
• Maintain accurate documentation and reporting, utilising CAFM and mobile systems.
• Build and maintain strong stakeholder relationships, acting as a key point of contact for clients, subcontractors, and internal teams.
• Act as escalation point for the team and support colleagues to maintain service delivery and teamwork.
• Enable capabilities across teams within a matrix organisation, supporting each other and realigning portfolios to targeted capabilities as client business and account demands change.
• Drive innovation and process improvement, identifying opportunities for enhanced efficiency and service.
• Manage staff sickness, leave, training, and succession planning to ensure operational resilience.
• Collaborate with assurance, commercial, and sustainability leads to ensure regulatory compliance, commercial governance, and energy efficiency.
• Provide monthly performance review input, including supporting data analysis to inform decision‑making and continuous improvement.
• Proactively ensure all portfolio work is correctly allocated, completed, and updated; respond to queries same day for timely, first‑time fixes, and collaborate with the Service and Governance Manager to manage service desk requests, ensuring swift and effective resolution.
• Undertake any other reasonable duties as requested by management.

Qualifications and Requirements

• NVQ Level 3 or equivalent in Mechanical/Electrical/Building Services Engineering.
• IOSH Managing Safely (essential).
• NEBOSH (desirable).

Experience

• Proven experience in technical service management within facilities management or infrastructure.
• Multi‑site team leadership, including both static and mobile teams, and client‑facing service delivery.
• Strong knowledge of compliance frameworks, building services, and asset management.
• Experience managing budgets, overtime, and subcontractor performance.

Skills & Competencies

• Excellent technical capacity across multiple disciplines.
• Proficient in CAFM systems and mobile technology.
• Effective communicator with ability to engage multiple stakeholders.
• Ability to work independently and as part of a team.
• Strong understanding of KPIs, contractual obligations, and asset management.
• Ability to quickly progress reactive, remedial, and complex projects.
• Strategic thinker with a proactive approach to service improvement.