Technical Officer

Brentwood; Essex; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local council in Essex is seeking a Technical Officer to provide first-line technical support and improve service desk processes. The successful candidate will work with Microsoft technologies and must have strong customer service skills. Responsibilities include resolving technical issues, maintaining documentation, and collaborating with a Technical Analyst. This is a full-time, permanent position with opportunities to learn and progress within a motivated IT team.

Qualifications

• Knowledge of Microsoft technologies.
• ITIL experience or knowledge.
• Strong customer service and communication skills.
• Good problem solving and troubleshooting skills.

Responsibilities

• Provide first-line technical support to council staff and external users.
• Escalate and resolve technical issues in a timely and professional manner.
• Collaborate with the Technical Analyst to improve service desk processes.
• Maintain accurate service desk documentation.

Skills

Knowledge of Microsoft technologies

Strong customer service skills

Good problem solving skills

Tools

ITIL

Asp.Net MVC

Job description

Technical Officer

Permanent Position (37 hours per week)

Grade D (SCP19 - 23)per annum

Yearly Salary: 27759 - 30768

Closing Date for accepting applications: Sunday 21st December 2025

Interviews will be held in early January 2026

(Starting salary dependent upon skills and qualifications progression subject to satisfactory performance)

Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve or face challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist?

The Technical Officer will be working with a Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills backed by technical knowledge. You will be a key part of the delivery of our Digital Data and Technology services.

Responsibilities

• Provide first-line technical support to council staff and external users.
• Escalate and resolve technical issues in a timely and professional manner.
• Collaborate with the Technical Analyst to improve service desk processes.
• Maintain accurate service desk documentation.

Qualifications

• Knowledge of Microsoft technologies.
• ITIL experience or knowledge.
• Strong customer service and communication skills.
• Good problem solving and troubleshooting skills.

Working in the Councils IT Team and moving towards an integrated One Team you will be exposed to a wide variety of technologies, challenges and opportunities to upskill. Acting as an ambassador for the Team – you will be part of a motivated and forward-thinking technology team.

Brentwood and Rochford Councils have joined and are working together to create One Team for two Councils. The role continues to evolve as the Council implements its transformation agenda.

Key Skills

• Banking Operations
• Facility Management
• Front Office Management
• Knowledge
• Asp.Net MVC

Employment Type

Full-Time

Experience

Years

Vacancy: 1

Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.