Technical Lead

idibu; Reading; On-site; GBP 40,000 - 44,000; Full time

Job summary

A leading water services company in Reading is seeking a Technical Lead to oversee logistics operations, manage incident responses, and ensure efficient field management. The ideal candidate will have strong experience in field operations and logistics management, with a commitment to delivering excellent customer service. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary between £40,000 - £44,000

Contributory pension - Defined Contribution

Personal Medical Assessments

Wider benefits scheme with various offers

Qualifications

• Experience operating in a pressurised environment.
• Field or control operational experience.
• A driving licence is desirable but not essential.

Responsibilities

• Delivering the Logistics response 24/7.
• Build strong relationships with shift leadership roles.
• Capture incident data and ensure it is shared.
• Conduct prompt investigations of complaints.

Skills

Waste and/or Clean field operational experience

Logistics field operational experience leading operational delivery

Ability to communicate at all levels

Ability to handle and analyze critical data

Operational experience in a pressure environment

Job description

Overview

Thames Water is currently recruiting a new Technical Lead, supporting the logistics field operations and working closely with teams in the operational control centre in Kemble Court to prevent and mitigate pollution and stop water supply interruptions for customers. This role will involve working across multiple functions. Every day will be different with plenty of variety. This role will be the ‘go-to’ in the shift team for day-to-day escalations and will be empowered to prioritise activity with the LOCC (Logistics Operational Control Centre) and Logistics Delivery team.

What you’ll be doing as a Technical Lead

Management responsibility for delivering the Logistics response 24/7:

• Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, i.e. Clean, waste, customer and incident management teams.
• Builds knowledge of waste pumping sites and fundamental principles of operation.
• Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
• Responsible in-incident to ensuring incident data is captured by the LOCC team. (eg. Priority Service Register customer data, Bottled water delivery, tanker loads)
• Develop key skills in all aspects of the LOCC Planner role to ensure they can provide knowledgeable support and develop the planning team.
• Lead, drive and coordinate Logistics delivery for escalations and incidents.

Technical Lead – understands the basics of technical resolution

• Builds knowledge of Waste networks, management, challenges and risk.
• Develop knowledge of incident response (from small to large) for pollution mitigation, including. (flow management volumes, tanker volumes, fill & tip times, pump operation with ancillaries of pipes and fittings)
• Basic knowledge of temporary pump operation and use in WNS and SPS.
• Builds knowledge of Clean treatment and appropriate mitigation for incidents.
• Builds knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
• Waste Treatment incident support.

Build relationships with Internal Networks and Field Managers

• Incident learning, complaints, and data capture.
• Responsible incident to ensuring learning and development is captured and shared.
• Provides prompt, in-shift investigation of complaints stemming from supplier or driver issues.

Base Location & Hours – This is an office-based role at Kemble Court, Reading.

The 12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• Waste and/or Clean field operational experience is desirable.
• Logistics field operational experience leading operational delivery.
• Experience operating in a pressurised environment.
• Ability to communicate at all levels of an organisation.
• Ability to handle and analyse critical data.
• Field or control operational experience.
• A driving licence is desirable but not essential.

What’s in it for you?

• Competitive salary between £40,000 - £44,000 per annum.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• The wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.