Technical Helpdesk IT Support Technician Apprentice

EDUCATION & IT LIMITED; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology training provider based in Birmingham is looking for a Digital Support Technician. You will answer support calls on the helpdesk, address support issues, and escalate as necessary. This role is part of an apprenticeship program with flexible working hours. Candidates with a Full UK Driving License are preferred. Benefits include a healthcare cash plan and a company pension scheme.

Benefits

Free on-site parking

Ethical company pension scheme

Healthcare Cash Plan

Nurturing work environment

Qualifications

• A Full UK Driving License is desirable.

Responsibilities

• Answer log support calls on the helpdesk.
• Tackle support issues and escalate as necessary.

Job description

Overview

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team.

Benefits

• Free on-site parking and good public transport links.
• Ethical company pension scheme.
• A career in IT. Working in a nurturing environment.
• Healthcare Cash Plan.

Full UK Driving License desirable.

Course Information

• Course: Digital support technician (level 3)
• Level: 3
• Route: Digital
• Apprenticeship Level: Advanced

Working Arrangements

• Working Week: Monday- Friday- Shifts (flexible).
• Expected Duration: 15 Months