Technical Downtime Controller

Novuna; Trowbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle leasing company in Trowbridge is hiring for an office-based role focusing on fleet maintenance for the Ministry of Defence. Responsibilities include liaising with garages, authorising repairs, and keeping customers informed about vehicle statuses. Ideal candidates should have technical vehicle knowledge and excellent customer service skills. The role offers flexible working arrangements, a competitive salary, and various employee benefits.

Benefits

Annual technical allowance of £2,000

Annual bonus up to 13% of salary

Flexible hybrid working

Up to 10% employer pension contribution

25 days' holiday plus bank holidays

Full wellbeing package including Bupa PMI

Qualifications

• Demonstrated technical vehicle knowledge from automotive industry experience.
• Able to authorise repairs based on pre-agreed approval amounts.

Responsibilities

• Contact garages to check on vehicle maintenance progress.
• Keep customers updated on vehicle status.
• Ensure systems are updated and queries actioned appropriately.

Skills

Excellent customer service skills

Good verbal and written communication skills

Strong team player

IT literate

Proactive attitude

Education

Vehicle maintenance qualification

Job description

Do you have a technical understanding of vehicles gained from a garage, workshop or mechanical background?

Are you looking for an office based role, with no weekends, where you can use this experience to help keep vehicle downtime to a minimum?

Excited by the opportunity of working with a key fleet customer for one of the UK's leading vehicle leasing companies?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

In this role you'll be working as part of a specialist team responsible for ensuring the fleet for one of our key customers, the Ministry of Defence, remains operational and road worthy. The fleet for the MOD is very diverse, from horseboxes used by the Kings Guards through to vehicles used to transport Helicopters, this an interesting and rewarding position where your contribution is essential in supporting the UK's defence logistics.

Some of your key duties will include:

• Contacting garages by phone to enquire on the progress of vehicles booked in for maintenance
• Understanding what work is being carried out and authorising repairs on vehicles up to pre-agreed approval amounts
• Keeping our customers updated on the status of their vehicles
• Ensuring our systems are accurately updated and all queries received are actioned appropriately

Please note the working hours for this role are hours per week, Monday to Friday. You'll work 2 different working patterns that alternate on a weekly basis, 8am - 4:30pm and 8:30am - 5pm. To support you with training the first month will be office based each day.

What are we looking for?

To be considered for this role you'll be able to demonstrate your technical vehicle knowledge gained from your experience within the automotive industry and ideally hold a vehicle maintenance qualification.

Also, we're looking for the following:

• Excellent customer service skills
• Good verbal and written communication skills
• A strong team player with a proactive, can-do attitude
• IT literate and the confidence to learn new systems

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary our offer to you includes:

• A £2,000 annual allowance if able to evidence technical qualifications and/or experience
• Annual bonus of up to 13% of your salary
• Flexible hybrid working - 2 days per week in Trowbridge (free onsite parking)
• Up to 10% employer pension contribution
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.