Technical Desk-based Account Manager

Resideo; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global distribution company in the United Kingdom is seeking a Technical Desk‑based Account Manager to provide exceptional support for key account customers within the electronic security sector. You will act as a primary technical contact, assisting clients with product-related challenges while ensuring high satisfaction levels. Candidates should possess strong communication skills, analytical capabilities, and a technical understanding of security products. The role offers a hybrid working model and opportunities for career advancement.

Benefits

Hybrid working model

Competitive salary

Career development opportunities

On‑site gym

Qualifications

• Ability to translate complex technical concepts into clear, customer‑friendly language.
• Confidence to diagnose technical issues and provide customer-centric solutions.
• Technical understanding of IP CCTV, access control, and alarm systems is advantageous.

Responsibilities

• Serve as the primary technical point of contact for designated client accounts.
• Provide guidance on electronic security products.
• Troubleshoot technical issues and deliver solutions.
• Collaborate with sales and product teams to address requirements.

Skills

Exceptional communication and interpersonal skills

Analytical capability

Problem-solving skills

Organisational skills

Tools

CRM tools

Job description

ADI is the leading global wholesale distributor of security, AV, and low‑voltage products. With more than 25 years in the industry, ADI has grown into a multi‑billion‑dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide. To continue meeting the high standards our customers expect, we now have an opportunity for a Technical Desk‑based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first‑class customer service, and strong commercial awareness.

Overview

We are seeking a knowledgeable, proactive, and customer‑focused Technical Desk‑based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product‑related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long‑term relationships built on trust, expertise, and service excellence.

Key Responsibilities

• Serve as the primary technical point of contact for designated client accounts.
• Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
• Support customers by troubleshooting technical issues and delivering timely, practical solutions.
• Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
• Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
• Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
• Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
• Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
• Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
• Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
• Highly organised, with strong problem‑solving skills and excellent attention to detail.
• A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.

What’s in it for you

• Hybrid working model
• Competitive salary
• Opportunity to progress within a global business
• Excellent career development opportunities
• On‑site gym