Technical Customer Service Specialist – Hydraulics

Southcott; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major supplier of hydraulic solutions is seeking a Customer Service Representative to join their dynamic sales team in High Wycombe. The ideal candidate should have experience in technical customer service, preferably within the hydraulics sector, and possess strong communication and problem-solving skills. Responsibilities include responding to inquiries, providing quotes, and maintaining customer relationships. Join a company committed to growth and innovation in customer service.

Qualifications

• Experience in a technically oriented customer service role.
• Background in the hydraulics industry or knowledge of hydraulic components.
• Ability to handle technical inquiries and provide quotes.

Responsibilities

• Respond to customer inquiries via phone and email.
• Provide accurate quotes and process sales orders.
• Coordinate with purchasing on stock availability.
• Maintain product knowledge and assist with technical queries.
• Assist with workshop build sheets and counter sales when required.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

ERP experience (PRONTO preferred)

Job description

A major supplier of hydraulic solutions is seeking a Customer Service Representative to join their dynamic sales team in High Wycombe. The ideal candidate should have experience in technical customer service, preferably within the hydraulics sector, and possess strong communication and problem-solving skills. Responsibilities include responding to inquiries, providing quotes, and maintaining customer relationships. Join a company committed to growth and innovation in customer service.