Technical Communications Manager

Traveltechessentialist; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel technology company in London seeks a Technical Communications Manager to enhance communication strategies through innovative data solutions and automation. The role requires a Bachelor's degree and over 5 years of experience in communications technology. Join us to influence the future of travel while enjoying competitive benefits and an inclusive workplace.

Benefits

Travel discounts

Flexible work model

Career development resources

Wellness reimbursement

Paid time off

Qualifications

• 5+ years of experience in technical program management, data operations, or communications technology.
• Experience with performance metrics and data-driven decision-making.

Responsibilities

• Build and execute data queries to support targeted communications.
• Design and implement automations for communications workflows.
• Identify AI opportunities to enhance communications delivery.

Skills

Data querying (SQL)

Automation tools

Interpersonal skills

Analytical skills

Proactive problem-solving

Education

Bachelor’s degree in Computer Science, Information Systems, or Communications

Tools

Zapier

Salesforce Marketing Cloud

Workato

Job description

Technical Communications Manager

• United Kingdom - London
• Corporate Solutions
• Full-Time Regular

Expedia Group brands power global travel for everyone, everywhere. Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Key Responsibilities

• Build and execute data queries to support targeted communications campaigns across Partner and internal audiences.
• Design and implement automations for repeatable communications workflows, improving efficiency and reducing manual effort.
• Identify and evaluate AI opportunities to enhance communications delivery, personalization, and performance.
• Partner with cross-functional teams—including Product, Engineering, Legal, and Compliance—to ensure communications are technically sound, aligned with business goals, and scalable.
• Support the development of tools, dashboards, and systems that improve communications planning, execution, and measurement.
• Collaborate with Communications Specialists to ensure messaging is timely, accurate, and optimized for digital platforms.
• Monitor performance metrics and feedback to continuously improve automation and campaign effectiveness.

Who You Are

• Technically fluent, with experience in data querying (e.g., SQL), automation tools, and communications platforms.
• Comfortable working in a fast‑paced, globally distributed organization.
• Experienced in managing multiple technical projects with minimal oversight.
• A collaborative team player with strong interpersonal and stakeholder management skills.
• Able to work independently, adapt quickly to changing priorities, and deliver high‑quality solutions under tight deadlines.
• Curious and proactive in identifying opportunities to apply AI and automation to business challenges.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Communications, or a related field (or equivalent experience).
• 5+ years of experience in technical program management, data operations, or communications technology.
• Proficiency in SQL and experience with automation platforms (e.g., Zapier, Workato, Salesforce Marketing Cloud, etc.).
• Familiarity with AI tools and platforms used in communications or marketing.
• Strong analytical skills and experience with performance metrics and data‑driven decision‑making.

Pay Range

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent membership.

View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

EEO Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.