Technical Claims Handler

MPJ Recruitment; Harlow; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Technical Claims Advisor in Harlow, UK to guide customers through the claims process with accuracy and empathy. The role involves resolving claims, offering advice, and ensuring adherence to regulatory standards and company procedures. Applicants should be problem-solvers with a focus on customer satisfaction. Benefits include free parking, pension contributions, and opportunities for training and progression. The salary is between £28,000-£30,000 depending on experience.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Fully funded thorough & extensive training

Opportunity to complete courses and qualifications

Excellent progression opportunities

Casual Dress code

Buy additional holidays scheme

Qualifications

• Ability to provide accurate claims advice efficiently.
• Experience in handling customer claims across multiple platforms.
• Strong communication skills to manage customer expectations.

Responsibilities

• Provide accurate claims advice across various products.
• Resolve claims via telephone, email, and online.
• Collect necessary information and documents for claims.
• Understand and address customers' requirements effectively.
• Maintain company service levels and meet KPIs.
• Handle administrative aspects of claims.
• Manage any complaints related to claims per process.

Skills

Problem-solving

Empathy

Accuracy

Customer service

Job description

Technical Claims Handler

Monday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am - 1pm)

£28,000-£30,000 DOE

Harlow

Are you a natural problem-solver who enjoys guiding people through challenging situations?

Would you like to join a rapidly expanding business that will thoroughly assist with progression and development?

If so, then this position may be for you!

We're looking for a Technical Claims Advisor who can combine accuracy, empathy, and efficiency to help our customers when they need us most. In this role, you will play a key part in ensuring claims are assessed accurately and resolved promptly. You will guide customers through the claims process, offer advice, and ensure all activity aligns with company procedures, regulatory requirements, and service standards.

Technical Claims Advisor Responsibilities:

• Provide accurate claims advice across a variety of products and the processes involved within your handling limit.
• Resolve claims across a variety of platforms, telephone, email and online.
• Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.
• Understanding our various customer's requirements and working with them to ensure they are properly dealt with.
• Maintain company service levels and deliver on set KPI's.
• Provide professional and friendly service.
• Ensure fair settlement of a valid claim.
• Service in accordance with industry and company guidelines.
• Handle any complaints associated with a claim as per the complaints process.
• Manage all administrative aspects of the claim.

Technical Claims Advisor Benefits:

• Free Parking
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Fully funded thorough & extensive training
• Opportunity to complete courses and qualifications
• Excellent progression opportunities
• Casual Dress code
• Buy additional holidays scheme

Interested in knowing more?

CLICK APPLY!