Technical Claims Advisor — Career Growth & Training

MPJ Recruitment; Harlow; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Technical Claims Advisor in Harlow, UK to guide customers through the claims process with accuracy and empathy. The role involves resolving claims, offering advice, and ensuring adherence to regulatory standards and company procedures. Applicants should be problem-solvers with a focus on customer satisfaction. Benefits include free parking, pension contributions, and opportunities for training and progression. The salary is between £28,000-£30,000 depending on experience.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Fully funded thorough & extensive training

Opportunity to complete courses and qualifications

Excellent progression opportunities

Casual Dress code

Buy additional holidays scheme

Qualifications

• Ability to provide accurate claims advice efficiently.
• Experience in handling customer claims across multiple platforms.
• Strong communication skills to manage customer expectations.

Responsibilities

• Provide accurate claims advice across various products.
• Resolve claims via telephone, email, and online.
• Collect necessary information and documents for claims.
• Understand and address customers' requirements effectively.
• Maintain company service levels and meet KPIs.
• Handle administrative aspects of claims.
• Manage any complaints related to claims per process.

Skills

Problem-solving

Empathy

Accuracy

Customer service

Job description

A recruitment agency is seeking a Technical Claims Advisor in Harlow, UK to guide customers through the claims process with accuracy and empathy. The role involves resolving claims, offering advice, and ensuring adherence to regulatory standards and company procedures. Applicants should be problem-solvers with a focus on customer satisfaction. Benefits include free parking, pension contributions, and opportunities for training and progression. The salary is between £28,000-£30,000 depending on experience.