Technical Assistant

AIMCH; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic construction company in Liverpool is seeking a dedicated Technical Assistant to manage customer enquiries and complaints related to highways maintenance. The ideal candidate will have strong communication skills and a willingness to learn, contributing to a collaborative team environment. Although knowledge of Highways Maintenance is preferred, it is not essential. This role includes a range of responsibilities that are crucial for maintaining efficient operations in the office.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers and holidays

Employee Assistance helpline

Training and development opportunities

Qualifications

• Knowledge of Highways Maintenance is beneficial.
• Attention to detail and ability to work in a team required.

Responsibilities

• Logging customer enquiries via telephone.
• Handling claims for road accidents and street furniture.
• Dealing with stage 1 complaints and preparing responses.

Skills

Attention to detail

Team player

Knowledge of Highways Maintenance

Job description

Overview

Are you a dedicated Technical Assistant looking to make a meaningful impact in a dynamic and forward-thinking organisation? At Tarmac, we are on the lookout for a Technical Assistant to join our team.

Reporting into the Contract Manager, the successful Technical Assistant will be working from our Knowsley Highways office. You will be someone who can demonstrate strong communication skills and a willingness to learn. Having a Highways Maintenance background would be beneficial for this role, but is by no means essential.

What You\'ll Be Doing

In this role, you as the successful Technical Assistant will be carrying out the following duties and responsibilities (not exhaustive):

• Logging customer enquiries via telephone directly from residents
• Handling claims for road traffic accidents, out of hours call outs and damage to street furniture
• Logging claims and assigning to the correct officer to carry out inspection, photographs and DIF forms
• Logging and dealing with stage 1 complaints; investigating the complaints using our Confirm system to provide/prepare a response for team leaders
• Providing vehicular crossing quotes for residents and logging request to confirm

What We Are Looking For

We are looking for someone who has:

• A knowledge of Highways Maintenance
• Attention to detail
• Team player

Furthermore, if you have knowledge of Section 58 Highway Inspections, this would be beneficial in your application.

Why Tarmac?

You\'ll be joining a collaborative, innovative team within Tarmac. We offer opportunities to grow, take ownership, and work on impactful projects across our organisation and the broader CRH Group.

Ready to build your future with us?

Apply now and take your next step in a rewarding career as a Technical Assistant.

Benefits

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Interested? Click to find out more. Apply now to build your future at Tarmac, a CRH company. We are an equal opportunity employer and commit to creating an inclusive work environment for all employees. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications and may adjust the closing date, so please apply promptly to avoid disappointment.

#Tarmac #TarmacCareers #highways #maintenance #highwaysmaintenance #claims

Tarmac Trading Limited

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