Technical Application Service Specialist

lloyds banking group; City of Edinburgh; Hybrid; GBP 65,000 - 73,000; Full time

Job summary

A major financial institution is seeking a Technical Application Service Specialist in Edinburgh to lead the adoption of AI-driven solutions and enhance ITIL processes. This senior role requires a strong understanding of ITIL and experience with AI technologies. Responsibilities include improving service delivery and mentoring colleagues. The position offers hybrid working options and a generous benefits package including a pension contribution and parental leave policies.

Benefits

Generous pension contribution

Annual bonus award

Share schemes

Discounted shopping

30 days’ holiday

Wellbeing initiatives

Qualifications

• Strong background in AI-driven solution design and integration.
• Experience with ITIL processes and service management.
• Knowledge of machine learning models and cloud platforms.

Responsibilities

• Automate ITIL processes using AI-driven solutions.
• Drive innovation within ITIL practices.
• Collaborate with engineering teams and mentor colleagues.

Skills

AI technologies evaluation

ITIL principles understanding

Process improvement

Data analysis

Python proficiency

Stakeholder management

Tools

Git

AWS

Azure

GCP

Job description

End Date

Tuesday 09 December 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Join our mission to reduce harm to communities by strengthening the Group’s ability to prevent, detect and respond to economic crime. As part of the Economic Crime Prevention Platform, you will play a critical role in driving innovation within ITIL processes, improving operational resilience and introducing next-generation technology to support the Group’s transformation.

This is a senior-level role where you will combine deep ITILexpertisewith a passion for innovation. You will collaborate with engineers, service managers, and partners to modernise processes, implement automation, and deliver measurable improvements. You will needstrong communicationskills, hands‑on technical capability, and a continuous improvement mindset.

Job Description

JOB TITLE: Technical Application Service Specialist

SALARY: £65,385 - £70,000

LOCATION(S): Leeds or Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of the above offices

About this opportunity

This role is pivotal in evolving our IT Service Management capability, embedding innovation into ITIL practices, and enhancing the efficiency, reliability, and scalability of our services. A core focus of this position is leveraging artificial intelligence to transform how we manage and improve ITIL processes!

Lead the adoption and integration of solutions like automation, predictive analytics, and intelligent incident management. Ensure our service operations are modernized and ready for the future. By championing AI innovation, you will help shape a culture where data-driven insights and advanced technologies drive continuous improvement and operational excellence!

Key responsibilities:

• Lead the design, implementation, and integration of AI-driven solutions to automate ITIL processes, enable predictive analytics, and deliver intelligent service management improvements.
• Drive innovation within ITIL processes, introducing automation and modern tooling.
• Analyse and optimise incident, problem, and change workflows for efficiency and resilience.
• Implement new technologies to improve service delivery and reduce operational risk.
• Collaborate with engineering teams to design and deploy solutions that enhance reliability.
• Lead service improvement initiatives, including monitoring, alerting, and predictive analytics.
• Mentor colleagues on innovative practices and emerging technologies.
• Contribute to strategic planning and technical decision-making across the platform.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Ability to evaluate AI technologies, design AI-driven solutions, and integrate them into ITIL processes to enhance automation, predictive analytics, and service optimisation.
• Strong understanding of ITIL principles and experience in service management.
• Proventrack record of driving process improvement and implementing automation.
• Understanding of supervised, unsupervised, and reinforcement learning; experience with neural networks (CNNs, RNNs, LLMs).
• Ability to clean, preprocess, visualise, and analyse large datasets; strong grasp of statistics.
• Skills in deploying models to production, maintaining ML pipelines, and using cloud platforms (AWS, Azure, GCP).
• Building and integrating APIs for AI solutions.
• Proficiencywith Git and modern development practices.
• Ability to evaluate and introduce emerging technologies to improve service delivery.
• Excellent stakeholder management and communication skills.
• Self‑motivated with a continuous improvement and innovation mindset.
• Experience with monitoring and observability tools (e.g., Dynatrace, Splunk).

Desirable experience

• Strong skills in Python (most common), plus Java, C++, or R. Familiarity with libraries like TensorFlow, PyTorch , and scikit‑learn.
• Knowledge of cloud platforms (Azure, GCP, OCP).
• Understanding of regulatory and compliance requirements in financial services.
• Familiarity with Site Reliability Engineering principles.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.