Team Member

Pret A Manger; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading coffee and food chain is seeking a passionate Team Member to join their vibrant team in York and North Yorkshire. As a Team Member, you will provide excellent customer service, create delicious food, and contribute to a positive atmosphere. This part-time role offers an hourly rate of £13.51, opportunities for growth, flexible hours, and additional perks such as a pension scheme and free food while working.

Benefits

28 days annual leave (pro-rata)

Pension scheme

Healthcare cash plan

Free food and drink while working

Club Pret Membership with discounts

Loyalty award after years of service

Flexible working hours

Comfy free shoes

Marketplace discounts

Qualifications

• No experience needed; come and learn customer service.
• Be kind, honest, and generous to create a welcoming atmosphere.
• Bring passion for exceptional customer service.

Responsibilities

• Prepare delicious food and serve customers.
• Bring joy to customers with a smile.
• Work in a fast-paced environment.

Skills

Customer service skills

Teamwork

Kindness

Job description

Team Member

Part time 16 hours per week

Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.

Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

Growing Good Things

Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. The proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
• No experience needed: come and learn to deliver outstanding customer service with best-in-class training.

We offer

• Hourly rate is £13.51 (inclusive of mystery shopper bonus)
• After initial training, earn an extra £5 per hour for any shift started between 3-5am
• 28 days annual leave (pro-rata if you’re part-time)
• Pension scheme
• Healthcare cash plan
• Free food and drink while you’re working
• Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
• Loyalty award after 5, 10, 15, 20 years’ service
• Regular rewards and recognition for amazing standards
• Access marketplace discounts on shopping, travel, fitness, dining, tech and more
• Flexible working hours, means you have the time to do what’s important to you
• Comfy free shoes to wear on shift

We also offer

• Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game. Fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
• Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety – Our work is fast paced with lots of variety; you’ll build a diverse skill set and learn a lot!
• Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

• Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team
• Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.

Please note: We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.